Service Account Representative

Overview

Location: LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia

Date Posted: 2025-07-04

Country: Australia

Otis Elevator Co. is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Role

Service Account Representative based in our Sydney CBD office in NSW. In this role, you would be responsible for selling the OTIS lift and escalator range of Maintenance products and services and maintaining good customer relationships for all accounts assigned to your portfolio with the aim of growing the Service business in the respective area. You would proactively maintain regular face-to-face contact with Otis Customers and ensure that all selling activities, including prospecting, presenting, proposing, tendering, securing, and processing, meet OTIS standards and customer requirements.

Responsibilities

• Achieve Service sales targets in accordance with the individual plan and defined submission activities.
• Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.
• Proactively maintain regular face-to-face contact with Otis Customers.
• Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements.
• Achieves in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.
• Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis's products and services, resulting in direct sales with new and existing customers.
• Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers\' vertical transport needs.
• Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.

What You Will Need To Be Successful

• Have a minimum of 5 years' experience in Frontline Sales or Key Account Management.
• Those with experience in the Elevator and Escalator industry will be preferred.
• A valid current driver's license.
• Have strong business acumen and are results-oriented.
• Able to manage several accounts, be customer-focused, and anticipate client needs. Works well in a team.
• Has the ability to liaise and influence all levels of stakeholders within the organization and possesses strong relationship-building skills.
• Good knowledge of using technology, including mobile applications and computer-based reporting systems to analyze data and trends.
• Strong written and verbal communication skills.

What We Offer

• Competitive base salary and car allowance
• Quarterly paid Service Sales incentive
• Access to funded study schemes such as our Employee Scholarship Program
• A culture that encourages innovative ideas and appreciates our talent

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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