Client Services

See more about the role below, including the responsibilities and skills we are looking for.

Reference: 6798200

Where excellence meets opportunity - discover your next chapter with cohealth

• Full time, fixed term role
• Work for a multi-award-winning, iconic community health organisation
• Generous salary packaging to reduce your taxable income

So why cohealth?

cohealth leads the way in reducing health and social inequity, working in partnership with people and the communities in which they live. Recognised as Premier's Primary Health Service of the Year and Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, our 1000-strong team delivers inclusive, culturally safe services with courage, innovation and integrity.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role

The Client Services Team Leader (CSTL) is responsible for contributing to the continuous improvement and efficiency of client reception and facilitating client access to cohealth services and information provision through quality customer service.

The CSTL is required to lead a team of Client Services Officers (CSOs) to support the Oral and Allied Health and/or Medical services across cohealth. This includes day-to-day supervision and performance management of CSOs as the frontline of cohealth through strong leadership, guidance, quality, coaching and the ongoing development of staff.

Refer to the Position Description for more details.

Key responsibilities

• Responsible for the day-to-day provision of excellent service delivery of the Client Services program across our Medical, Mental, Oral & Allied Health services across multiple sites as required
• Drive continuous improvement of and evaluate the Client Services staff's customer service provision in line with the Client Services Quality Framework, policy & procedures, and associated accreditation standards
• Provide leadership to the Client Services teams, through various means, including but not limited to: 'on-the-job' training, coaching, timely feedback, training, and guidance

What cohealth offers

• Exciting Parental leave benefits
  • cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
  • Eligible co-workers will continue to receive superannuation on unpaid parental leave as well
• Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)
• Ability to supervise staff and lead a small team and introduce new processes, policies, and initiatives
• Have strong understanding of reception requirements across the organisation
• Working with Children Check (WWCC)
• Valid Victorian Driver's Licence
• Proof of qualification to be sighted

How to apply

To download the PD, and apply for this job go to: https://cohealthcareers.org.au/Current-Jobs & enter ref code: 6798200.

Please upload your CV and cover letter and address the key selection criteria. We are reviewing applications as they come in.

The campaign closes on 02 September 2025 10:00 PM.

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC), a Working with Children Check (WWCC), complete a Pre-Employment Declaration Form, evidence of legal rights to work in Australia, and evidence of vaccination.

Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement [B]. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders and legislated requirement for influenza vaccination.

Find out more on why you should join us at cohealth.

Learn about our supportive and rewarding environment.