Senior Account Manager

3 days ago

Sydney, New South Wales, Australia Diebold Nixdorf Full time

This range is provided by Diebold Nixdorf. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$140,000.00/yr - A$180,000.00/yr

Job Summary

Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and understanding of the customer's business to develop customized proposals that present creative solutions. Develops, nurtures and maintains customer relationships across a range of accounts to ensure their benefit from and optimization of DN products and services.

Responsibilities

  • Serves as primary Account Manager within an assigned country or area.
  • Ensures customers receive best-in-class technical, process or product-specific consulting.
  • Engages directly with a wide variety of customer stakeholders, from technical professionals to senior executives.
  • Works internally with customer-focused teams to design, develop and introduce new products and enhancements to address customer requests and priorities.
  • Works with customers on implementation reviews and to ensure the prompt and proper resolution of technical or procedural challenges.
  • Contributes to improved Account Management metrics reporting, evaluation and documentation.

Required Qualifications

  • Bachelor's Degree or equivalent work experience required.
  • Minimum of 10 years of relevant experience or equivalent combination of education and experience in managing sales in a corporate setting with proven track record.
  • Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.
  • Excellent business English skills (Written and spoken).
  • Comprehensive knowledge of Australian Retailers and Retail Operations as well as the utilization of technology within Retail environments.
  • General knowledge of Diebold Nixdorf products and services is a plus.
  • Knowledge of Software and Service solution sales would be advantageous.
  • Consultative sales experience with complex solution design is mandatory.
  • Experience working within a customer focused B2B environment and developing strategic client relationships and accounts with senior stakeholders.
  • Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as an Account Manager, e.g., solution-oriented and entrepreneurial mindset, time and territory management, customer empathy.
  • Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills.
  • Demonstrated relationship building skills at all levels of the organization, including senior executive levels.
  • Possess experience with CRM software, such as Salesforce to maximize opportunities.
  • Ability to travel up to 25% of the time.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

IT Services and IT Consulting

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