Prospective Student Officer

Overview:

• 1x Full- time, Continuing position & 1x Full-time, Fixed Term Position Until 22/06/2026

• Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements

• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About The Position

The Prospective Student Officer is often the first point of contact for prospective students and plays a critical role in representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.

As a member of the Study@RMIT Team, you will participate in both inbound and outbound interactions with future students, engaging in needs-based conversation to help them bring their vision for the future to life. You will be a subject matter expert on everything RMIT, proactively promoting tailor-made solutions and the benefits of studying at RMIT.

The role will predominantly focus on supporting domestic students looking to study at RMIT University, h owever support to additional audiences may also be required at times.

You will manage several contact channels including Phone, Email, Live Chat, Social, Face to Face and any new and emerging channels, meeting and exceeding competitive student recruitment sales targets whilst ensuring accurate and careful maintenance of a CRM database.

To be successful in this position, you'll have:

• Demonstrated experience in being a pro-active team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.

  • Experience in an acquisition/recruitment , and/or customer service and call centre environment is highly regarded.

    • Demonstrate strong written and verbal communication skills, with the ability to interpret complex information and engage confidently with clients and individuals from diverse backgrounds at all levels.

      • Demonstrate ability to manage difficult client expectations with successful outcomes .

        • Experience with CRM to capture lead and case data based on conversations with prospective students.

          • Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI's.

            • Demonstrate high level IT skills including proficiency with Microsoft Office software, with strong emphasis on Excel.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Group

The Experience Function's vision is to co-create and deliver best-in-class University approach to Experience, covering all channels and audiences by bringing together expertise and knowledge from across RMIT to drive an experience that is inclusive, customer centric, future focused and meaningful. This means working cross functionally, leveraging data and technology to develop propositions and optimise experiences for all our audiences - students, staff, researchers, and alumni. It is reliant upon an engaged and highly skilled workforce to deliver our shared promise and University mission. This is how we aim to differentiate RMIT.

The function includes the following teams: Business Partners Experience, Market Intelligence & Proposition, Global Marketing & Regional Hubs, Digital & Experience, University Lifecycle, and Global Student Recruitment.

To Apply

Please submit your CV and covering letter addressing the Key Selection Criteria for this position by clicking on the ' Apply ' link below .

For further information about this position, please see Position Description below

Job Description – Prospective Student Officer

Please note, if you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

#LI-Hybrid

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms) . To discuss adjustment requirements, please contact Dani, v ia talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.