Personal Banking Advisor

3 weeks ago

Melbourne, Victoria, Australia Westpac Full time
Overview

Join to apply for the Personal Banking Advisor - Elsternwick, VIC role at Westpac.

Responsibilities
  • As a Personal Banking Advisor, you'll be at the heart of our branch network, welcoming customers to Westpac and engaging in meaningful conversations to uncover their needs and provide tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary.
  • This is a full-time, branch-based role with hours across Monday to Friday.
What you need
  • Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
  • Resilience, with an ability to remain calm and composed whilst managing challenging situations
  • Comfortable in working towards sales / referral targets and calling customers over the phone
  • Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
  • An energetic personality coupled with a genuine passion for helping people
  • The will to learn and adapt to new banking procedures and technologies
What we offer
  • We provide comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role.
  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • A variety of leave options including Culture, Lifestyle and Wellbeing leave
  • Tailored learning and development opportunities to help your grow your career within the bank
  • Opportunities to contribute to the community through volunteering initiatives
Inclusion and support

We're committed to creating a supportive and inclusive community. We welcome everyone—no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need adjustments during the recruitment process, please visit the "People with Disability and/or needing Accessibility Requirements" page on our website for more information and contact details.


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