Personal Banker- Virtual Banking

6 days ago

Melbourne, Victoria, Australia Bendigo Bank Full time
Overview

Join to apply for the Personal Banker- Virtual Banking role at Bendigo Bank

Be among the first applicants and explore AI-powered insights on this job.

About the Team

Virtual Branch is a dedicated banking team for Third Party Banking and is transforming the way we engage with internal & external customers through digital and phone. It is responsible for ensuring compliance, ongoing health and proactive growth of customers.

About the role

As a Personal Banker and reporting to Team Manager, Virtual Branch, you will be responsible for inbound and outbound calls where you will assist customers with all personal lending and credit cards enquiries, execute lending requests including conducting needs analysis and completing lending applications. Additional activities include welcome calls, identifying opportunities for growth and nurturing long term customer relationships.

Qualifications and Requirements
  • Good understanding of the Bank's lending products, policies, and regulations with experience and knowledge of personal lending and credit cards highly desirable
  • Extensive customer service experience including conducting customer needs analysis
  • Excellent communication skills, both written and verbal
  • Ability to build relationships and rapport with customers and key stakeholders
  • Proactive and adaptable disposition with a willingness to learn and grow
  • Strong technical capabilities with an understanding and interest in digital and self-service offerings highly desirable
  • Excellent organisational and time management skills with high attention to detail

This is a full-time position working 76 hours per fortnight with a hybrid flexible work model where you are based a minimum of three days per week at a local corporate office (Adelaide, Melbourne, Bendigo, Sydney, Ipswich, Brisbane).

Third Party Virtual Banking opening hours will be Monday - Friday, 0900 - 1830 (AEST) and you will be required to work a rotating roster within these opening hours.

Benefits and Work Arrangements
  • Flexible work options including hybrid model with a minimum of two days per week in the office; role can be based in Melbourne or Adelaide
  • Health and well-being support, including discounted gym memberships, private health insurance options, and an Employee Assistance Program (EAP) for you and your immediate family
  • Learning opportunities through corporate university BEN U or external providers
How to apply

If you are interested in this opportunity, please apply online with your CV and cover letter.

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay—apply now

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Finance and Customer Service
  • Industries
  • Banking and Financial Services

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