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Digital Platform Manager, Authentication Platforms

1 month ago

Sydney, New South Wales, Australia Aware Super Full time

Join to apply for the Digital Platform Manager, Authentication Platforms role at Aware Super

Join to apply for the Digital Platform Manager, Authentication Platforms role at Aware Super

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Your SUPER career starts here

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at awaresuper.com.au

Your New Role

In this role as Digital Platform Manger - Authenticated platforms, you will support the Digital Platform Owner - B2B to deliver strategic initiatives for the adviser, employer and member authenticated platforms.
This is a hands-on role, and every day will bring different tasks and challenges. You will actively engage with the Value Stream business squads and other practices (e.g. UX) to ensure a consistent digital experience for all initiatives and support each initiative through into production with the Technical Solution Squads.

This is a fixed term 12mth contract, with the potential to go full time.

Some key responsibilities:

  • Support the Digital Platform Owner to deliver on the strategic business initiatives and the individual platform roadmaps
  • Be the point of contact for the day-to-day agile delivery process (e.g. daily stand-ups, other agile ceremonies) and keeping the Digital Platform Owner up to date as needed
  • Triage and manage incoming incidents and platform issues, working closely with technology teams to prioritise, resolve and communicate updates to stakeholders
  • Monitor performance, availability and usage analytics for authenticated platforms; identify trends, report on KPIs, and proactively recommend optimisation opportunities
  • Manage communications with internal stakeholders and users regarding outages, incidents or upcoming changes impacting the authenticated platforms

To be successful in this role you will have the following skills & experience:

  • 7 years+ experience in designing and delivering digital experiences with a strong focus on authenticated platforms
  • A working knowledge of developing new functionality within authenticated environments
  • Solid experience with customer centric design processes (UX/ information architecture, etc) and analytics (both business and digital analytics)
  • Experience writing and reviewing detailed functionality requirements and documenting user experience workflows
  • Be able to establish and grow strong relationships with internal business and technology stakeholders at all levels in the business
  • The ability to manage multiple tasks and keep across a variety of activities at various stages in the agile process
  • Use analytics to track performance and drive data informed decisions that improve user experience (Adobe analytics experience is advantageous)
  • The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
  • You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you'll love working at Aware Super:

  • Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
  • Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
  • Work with super humans: You'll work hard and innovate, but also have some fun along the way.
  • Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionFinance and Product Management
  • IndustriesFunds and Trusts

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