Senior Health Banking Manager

• We're customer obsessed, when our customers win, we win This role has direct impact on our health business customers and the communities they serve.
• Take the lead on a large portfolio of health customers to foster, build and maintain meaningful relationships helping them achieve their business goals.
• Work within a collaborative and supportive team that can take your career to the next level.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Health Banking Manager, Melbourne, you will jointhe Health Banking team that's doubling down on winning together. This role is a hybrid both broker and proprietary focus.

This role is a customer interfacing role which proactively manages the customer relationships and meet their needs by providing fully integrated financial service solutions through the most cost effective and appropriate channels. Critical to the success of this role is the ability of the Manager to develop and maintain professional relationships with key stakeholders to grow their portfolio with new customers.

Each day, you'll go above and beyond to:

• Develop a structured sales approach through a needs analysis approach to frame and drive meaningful customer conversations which deepen the relationship and drive customer satisfaction and referrals across the internal and external networks.
• Utilising nab's CRM record your activities, sales opportunities, and specialist referrals through to completion.
• Assist in the writing, processing, and drawdown of lending proposals.
• Proactively manage your personal development and those of your peers and support team.
• Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
• Working with team members

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Business Development/Sales/Client Acquisition and/or Operations Growth Management, ideally within Banking or Financial Institutions, and/or equivalent professional experience in a related career, highly desirable if in the Health Sector.
• Comprehensive understanding of business and commercial practices with significant emphasis on sales, lending, credit assessment and control experience.
• A curious mindset in seeking out opportunities to increase share of wallet for customers in the portfolio.
• Proven capability in managing complex client relationships and driving client advocacy.
• Demonstrated tenacity and resilience to increase enterprise value driven by working closely with and maintaining strong agreed strategy with the Business and Private Bank
• Ability to build and maintain effective and constructive working relationships with a range of senior internal and external stakeholders.
• Strong ability to communicate at both strategic and operational level internally and externally, making effective decisions balancing business and stakeholder needs.

NAB Health
We help fund some of the most important infrastructure and industries in our communities. NAB Health is a specialised banking business created to provide comprehensive financial solutions to approximately 26,000 customers within the healthcare sector. NAB Health was launched in April 2007 and was driven by growth in healthcare spending and the lack of specialised financial services and advice for the healthcare industry. We specialise in servicing the healthcare industry in Australia in both the public and private sector – ranging from dentistry, aged care, pharmacy, right through to private medical specialists and veterinary practices.

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.