Application Support Analyst

2 weeks ago

Sydney, New South Wales, Australia Pyramid Global Technologies Full time
About the job Application Support Analyst

Job Description of Application Support Analyst in Sydney:

Technical Skills:
Working experience of supporting applications in:

  1. Windows
  2. MS SQL
  3. JBOSS/Java
  4. Trade operations functional knowledge
  5. Control-M, MQ
  6. Support experience
  7. Ability to read code and debug is required.

Experience range: 5-10 years

Qualification or Certifications:

Must-Have/Mandatory:

  1. Good analytical & troubleshooting skills
  2. Ability to work under pressurized environments
  3. Good communication (Oral, Verbal & Written) skills
  4. Set of Technical skills mentioned above
  5. Self-driven, proactive team player
  6. Ability to troubleshoot and think outside the box to resolve rarely seen problems
  7. Participation in on-call roster
  8. Knowledge of trade operations, Documentary Collections, Documentary Credit, Trade Finance, and Guarantees

Good-to-Have/Desirable:

  1. Relevant certifications
  2. ITIL/production support background
  3. Interpersonal skills
  4. Tools like ServiceNow
  5. AppD, Splunk

Key Responsibilities:

  1. Day to day support of international trade applications, including working with the Business Support team to resolve issues within trade apps and in the overall environment.
  2. Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & realtime), reporting, and overall environment issues.
  3. Respond to queries from interfacing systems (both external and internal), assist in resolving data, connectivity, and reconciliation issues.
  4. Complete audit requests (internal and external) in a timely manner.
  5. Involvement in trade applications project work and participation in operational readiness, ensuring the integrity of the Production environment is maintained and kept as priority over all else.
  6. Investigate and develop fixes for small bugs or functionality issues.
  7. Incident and Problem management.
  8. Investigate and resolve tickets in agreed timeframes and ensure all tickets are correctly documented.
  9. Change management: Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments.
  10. Resolution of major incidents in a time-sensitive environment.
  11. Ensure the batches are completed as per SLA and the system is up to date by the start of the next business day.
  12. Monitoring of maintenance and capacity (DB sizing, file system sizing/archiving/retention/cleanup, server resources).
  13. Participate in disaster recovery, develops improvement for performance availability and reliability.
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