Application Support Analyst

3 weeks ago

Sydney, New South Wales, Australia QTAC Guidance Officer Advisory Group Full time

Seeking an Application Support Analyst to support Global Index Calculation Platforms, including S&P 500 and Dow Jones.

Your Role

Key responsibilities include:

  • Manage daily production support for Real-Time & End of Day index calculation systems.
  • Understand data models & data transformation algorithms used in our index platforms.
  • Execute critical data changes in Production Databases and troubleshoot data issues.
  • Analyze production issues, report bugs, and collaborate with the application development team for resolution.
  • Monitor application log files to debug issues, review alert emails, and take corrective actions.
  • Monitor connections to market data sources, stock exchanges, and vendor-partners.
  • Maintain support procedures & run-books, system checkout tasks, escalation contacts.
  • Interact with business operations to provide technical support.
  • Effectively interact with global customers, business users, and the technology team.
About You

The ideal candidate will have:

  • A Bachelor's degree in Computer Science, Information Systems, or Engineering.
  • Knowledge of Linux Operating System commands and executing shell scripts.
  • Knowledge of at least one RDMS database like Oracle or PostgreSQL.
  • Proficiency in writing SQL, PL/SQL stored procedures.
  • Excellent communication skills, with strong verbal and writing proficiencies.
  • Knowledge of application/web servers like WebLogic/Tomcat is a plus.
  • Knowledge of message brokers like ActiveMQ is a plus.
  • Knowledge of Networking Protocols (TCP/IP, Unicast, Multicast, Sockets) and IP addressing is a plus.
  • ITIL certification is a plus.
  • Knowledge of AWS cloud technologies/certification is a plus.
Compensation & Benefits

Benefits include health care coverage, generous time off, continuous learning resources, competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, financial wellness programs, and family-friendly perks.

Training & Development

Access to a wealth of resources to grow your career and learn valuable new skills.

Career Progression

Opportunities to build skills across functions within technology and impact the business by ensuring high availability of real-time indices.

How to Apply

Only electronic job submissions will be considered. If you need an accommodation during the application process due to a disability, email S&P Global.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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