Facilities & Activation Support Officer

Overview

Join to apply for the Facilities & Activation Support Officer role at Melton City Council.

Monthly roster Monday to Friday 1:30pm - 9:30pm | Some weekend shifts may apply

Band 4 - Salary Range $74,283 to $78,754 per annum + 12% Super + ADO. Salary offered will depend on level of skills and experience.

Melton City Council is proud to serve one of Australia's fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered. We value innovation, inclusion, and excellence and deliver high-quality services and infrastructure to promote health and wellbeing.

The Opportunity

An exciting opportunity has arisen for an experienced and motivated individual to join the Recreation and Facility Activation Department as the Facilities & Activation Support Officer. The City of Melton is the fastest growing municipality in Australia and home to a vibrant and diverse community. Reporting to the Coordinator Leisure Centres, this position helps deliver and enhance the health and wellbeing of residents. The role provides support to tenants of the stadiums, the general public, the Leisure Centres team and other Council officers, and is responsible for reporting maintenance and risks identified. The successful candidate will have strong customer service, communication, and Occupational Health & Safety awareness, and be well organised to support daily operations of Council's indoor stadiums.

Key Responsibilities

• Provide timely and accurate information to general customer enquiries and advise on access to services and programs conducted at the stadiums.
• Provide administrative support including collecting and mailing correspondence, maintaining databases and cashiering functions.
• Act as an interface with a range of community and Council users of the stadiums.
• Assist with allocations and Licence Agreement processes.
• Report and record Customer Action Requests using Council's Corporate System, including any health and safety issues related to building or program activities.
• Assist with the set up and pack down of program equipment.

About you

• A post-secondary qualification with on-the-job training or lesser qualification with experience in high-level customer service.
• Highly motivated and enthusiastic with strong communication and customer service skills, and comfortable dealing directly with the community.
• Adaptability to afternoon, evening and some weekend hours.
• Hold a current Victorian driver's licence.
• Must hold or be able to obtain an Employee Working with Children Check.

Culture and Values

Our vision is to be a vibrant, safe and liveable city accessible to all. We are committed to a diverse and vibrant organisation with values including Motivate, Empower, Lead, Trust, Open and Nurture.

Benefits

• 13 ADOs (Accrued Day Off) per year
• 5 weeks annual leave
• Flexible Working Hours
• 16 weeks Paid Parental Leave (super is paid during parental leave)
• 3 weeks Paid Secondary Carer Leave
• Family Room with Breastfeeding Facilities
• Subsidised Uniforms

How to Apply

If you require further information about the position, please contact Trudy Martin, Coordinator Leisure Centres, on 0412 453 025.

Applications must include a resume and address the Key Selection Criteria. Provide short statements explaining how you meet the criteria, or demonstrate capability.

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including a satisfactory criminal history check and compliance with public health orders applicable to local government.

Melton City Council is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If you require adjustments for interview arrangements, please advise the contact listed above.

Melton City Council is committed to being a child-safe organisation and has zero tolerance for child abuse.

Applications close 11:59pm Wednesday 17 September 2025.

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