ServiceNow Developer

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Talent Acquisition Consultant at Carecone Australia

Role: ServiceNow Developer

Location: Melbourne

Job Description:

Key Responsibilities

• Design, implement, and configure ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Orchestration.
• Develop and manage Service Portal components, ensuring a seamless user experience for stakeholders and IT teams.
• Ensure optimal performance and functionality of ITOM processes across the ServiceNow platform.
• Collaborate with ITSM (IT Service Management), development, and infrastructure teams to align ITOM with business objectives and workflows.
• Develop and execute integration plans to link ITOM with external systems, tools, and environments.
• Provide technical expertise for troubleshooting, resolving issues, and optimizing the ITOM processes.
• Lead and support ServiceNow ITOM-related upgrades, enhancements, and patches.
• Design automation workflows for IT operations and improve operational efficiency.
• Create and manage custom workflows within the Service Portal to improve IT self-service capabilities.

Preferred Qualifications

• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist (ITOM) certification.
• Experience with integrating ServiceNow ITOM with third-party tools or platforms (e.g., monitoring tools, CMDBs, etc.).
• Familiarity with Cloud environments (e.g., AWS, Azure) and integrating with ServiceNow.
• Experience with ServiceNow performance tuning and optimization.
• Strong understanding of network and infrastructure operations, including monitoring tools and processes.

Interested people can share their resume at shalini.tomar@carecone.com.au or can reach me on +61 2 83195549

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesInformation Services and Technology, Information and Media

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