Customer Service and Education Officer

3 weeks ago

Bendigo, Victoria, Australia Portable Long Service Authority Full time

Join to apply for the Customer Service and Education Officer role at Portable Long Service Authority

1 week ago Be among the first 25 applicants

About Us

The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020, provides a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning, and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.

About The Role

As a Customer Service and Education Officer, you'll support employers and workers by delivering clear, consistent information about the Portable Long Service Scheme, and helping to maintain an accurate and up-to-date register. Your daily tasks will include responding to phone and email inquiries, completing administrative tasks, and contributing to key projects and operational priorities. You'll be supported by experienced Team Leaders, receive comprehensive training, and have opportunities to develop your professional skills in a positive, team-focused environment. Whether you're starting your career or looking to build on existing experience, this role offers a chance to make a meaningful impact while developing valuable skills.

About You
  • Demonstrated ability to quickly learn, accurately apply, and adhere to regulations, established processes, and guidelines.
  • Excellent customer service skills, with strong, clear oral and written communication skills.
  • The ability to foster productive relationships with stakeholders, customers, and team members.
  • Proven organizational skills, including managing multiple tasks, determining priorities, and meeting deadlines under pressure.
  • The ability to uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, and Human Rights.
Why Work at the Authority
  • Located in Bendigo, with modern, collaborative workspaces and state-of-the-art facilities.
  • We value work-life balance, offering hybrid work options including two days from home per week.
  • Benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement.
  • Generous leave entitlements, paid study leave, parental leave, purchased leave, and more.
  • Learning and development opportunities, annual performance reviews, networking, and on-the-job training.
  • We prioritize your well-being with a free Employee Assistance Program and health initiatives.
How To Apply

Click the Apply button. Submit a resume and cover letter addressing the key selection criteria (max 1 page). Attachments can be in .doc, .docx, .pdf, .txt, or .rtf formats. The successful candidate will undergo pre-employment checks, including police and misconduct screening.

We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, LGBTIQ, and people with disabilities, as diversity and inclusion drive our success.

Additional Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Government Administration

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