Head of Operational Excellence

1 week ago

Sydney, New South Wales, Australia SS&C Technologies Full time

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Global Investor Distribution Solutions (GIDS) and Retirement Solutions (RS) provide information processing and computer software services and products. The Company's operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

SS&C is a leading provider of outsourced registry services in Australia, specialising in technology-driven solutions with high levels of automation across institutional and retail markets. With 600+ employees primarily based in Melbourne and Sydney, the Australian division focuses on Unit Registry—known globally as Transfer Agency—technology and services. As the largest Transfer Agency provider in Australia, SS&C delivers comprehensive end-to-end solutions for Fund Managers and Custodians.

Why You Will Love It Here

  • Flexibility: Hybrid Work Model

  • Your Future: Income Protection Insurance & Salary Continuance

  • Work/Life Balance: Generous Bereavement & Compassionate leave

  • Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

  • Training: Hands-On, Team-Customized, including SS&C University

  • Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:

  • Develop and implement an operational excellence strategy that aligns with business objectives to enhance efficiency and productivity.

  • Foster a culture of continuous improvement and innovation across departments, driving collaboration and a focus on best practices.

  • Collaborate with senior leadership to integrate operational excellence into the corporate strategy and ensure alignment with long-term business goals.

  • Identify inefficiencies in processes and implement Lean, Six Sigma, and other process improvement methodologies to optimise operations.

  • Define and track key performance metrics (KPIs) to measure operational effectiveness and ensure continuous improvement across business units.

  • Drive the adoption of technology and automation (including AI, RPA, and analytics) to streamline workflows and enhance operational efficiency.

  • Oversee a portfolio of operational excellence initiatives, ensuring they align with business priorities, and effectively allocate resources to maximise impact.

  • Ensure operational improvement projects deliver measurable value and align with strategic goals, monitoring ROI and adjusting priorities as necessary.

  • Identify cost-saving opportunities and optimise resource utilisation, enhancing profitability and operational efficiency.

  • Develop and implement employee training programs to build capabilities in Lean, Six Sigma, and process optimisation techniques.

  • Mitigate operational risks by identifying, assessing, and addressing potential risks, while ensuring compliance with industry regulations and quality standards.

  • Collaborate with finance, HR, IT, and other departments to align operational strategies and drive cross-functional improvements.

  • Engage stakeholders at all levels to ensure buy-in for operational improvements, and act as a bridge between leadership and frontline teams for effective execution.

What You Will Bring:

  • Expertise in project management, with a strong ability to manage multiple projects and engage stakeholders across all levels.

  • Proficient in change management, securing buy-in, and driving successful transformation initiatives.

  • In-depth knowledge of Lean, Six Sigma, and other process improvement frameworks, with experience using tools like value stream mapping and root cause analysis.

  • 10+ years of leadership experience in Operational Excellence, Process Improvement, or Business Transformation roles.

  • Strong track record in leading cross-functional teams, complex projects, and multi-site transformations.

  • Bachelor's degree preferred; certifications in Lean, Six Sigma, or Kaizen are advantageous.

  • Familiar with relevant regulations, including the Corporations Act 2001 (Cth).

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

#J-18808-Ljbffr

  • Head Of Operational Excellence

    5 days ago

    Sydney, New South Wales, Australia SS&C Full time

    Head of Operational Excellence page is loaded Head of Operational Excellence Apply locations Melbourne, Australia Sydney - 255 George St time type Full time posted on Posted Yesterday job requisition id R32057 As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+...

  • Head of Service Excellence

    3 days ago

    Sydney, New South Wales, Australia Thales Full time

    We are seeking a talented individual to lead our sales team as a Head of Service Excellence. In this role, you will drive the sales organization towards a service-oriented approach, focusing on developing service capabilities across multiple domains.Your expertise in sales strategy development and implementation will enable you to create value creation for...

  • Operational Excellence Lead

    4 days ago

    Sydney, New South Wales, Australia Qantas Full time

    About UsQantasLink is committed to delivering operational excellence and customer satisfaction across our network of regional airlines. As a leading player in the aviation industry, we offer exciting career opportunities for talented individuals who share our vision and values.The Head of Regional Operations Centre is a key position within our organisation,...

  • Head Of Operational Excellence

    6 days ago

    Sydney, New South Wales, Australia SS&C Technologies Full time

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Head Of Operations

    4 weeks ago

    Sydney, New South Wales, Australia Keegan Adams Recruitment Full time

    About the Company: Keegan Adams recruitment are partnering with a Family Office in Sydney.They are a boutique advisory firm providing tailored financial advice, investment opportunities, and wealth management services to high-net-worth individuals and families.With a dynamic and collaborative team, they are dedicated to delivering exceptional service and...

  • Head of Delivery and Excellence

    3 days ago

    Sydney, New South Wales, Australia HUB24 Limited Full time

    About the RoleWe are seeking a senior project management professional to drive the successful delivery of key initiatives and lead our project management team. This dual-purpose role combines leadership with hands-on execution, ensuring adherence to our Project Management Operating Model Standards.As the Head of Project Management, you will mentor and...

  • Head of Educational Excellence

    20 hours ago

    Sydney, New South Wales, Australia Corporate Services - NSW Metropolitan Full time

    Critical Success FactorsThe Head of Learning will be measured on their ability to deliver high-quality learning programs that meet the evolving needs of Ramsay Health Care.Key performance indicators will include metrics such as program participation rates, learner satisfaction, and business impact.

  • Operations Head

    3 days ago

    Sydney, New South Wales, Australia Fifo Capital Northern Beaches Full time

    About Fifo Capital Northern BeachesFifo Capital Northern Beaches is a specialist in cashflow finance, dedicated to supporting the growth of small and medium-sized enterprises (SMEs) through innovative financial solutions.We strive to deliver high-quality financial services while maintaining operational excellence and strategic leadership.The RoleAs...

  • Head of Operational Systems Development

    3 days ago

    Sydney, New South Wales, Australia Australian Bureau of Meteorology Full time

    The Australian Bureau of Meteorology is a vital part of Australia's infrastructure, providing critical weather, climate, water, oceans and space weather information. Our goal is to empower Australians with accurate and timely information.We are seeking an exceptional individual to join us as Head of Operational Systems Development. As a key member of our...

  • Strategic Operations Excellence Director

    6 days ago

    Sydney, New South Wales, Australia Qantas Full time

    About UsBuilding on more than 100 years of history and experience, Qantas Link is a leading regional airline network connecting passengers and communities across Australia.The company is composed of four subsidiary organisations – Eastern Airlines, Sunstate Airlines, National Jet Systems, and Network Aviation – operating as an end-to-end airline with...

  • Head of Site Operations

    3 days ago

    Sydney, New South Wales, Australia Capstone Full time

    At Capstone, we're looking for a seasoned Operations professional to join our team as the Head of Site Operations.About the RoleThis is an exciting opportunity to join a dynamic organization that specializes in developing and operating over 50s communities with a unique blend of luxury living and vibrant community experiences.Responsibilities:Lead and manage...

  • Technology Analyst

    5 days ago

    Sydney, New South Wales, Australia Lendlease Corporation Full time

    We are looking for a Technology Analyst - Operations Excellence to support the Head of Technology Digital Performance and Governance, Chief Information and Digital Office. The successful candidate will collaborate with stakeholders to establish benchmarks and targets for Technology Digital Performance and work closely with the team to implement effective...

  • Operational Excellence Manager

    5 days ago

    Sydney, New South Wales, Australia Port Authority of New South Wales Full time

    About the RoleThe Port Authority of New South Wales is seeking a skilled Operational Excellence Manager to drive process improvement initiatives across Marine Operations in Sydney and Botany. As a key member of the team, you will be responsible for identifying areas for improvement and implementing practical solutions to enhance operational efficiency.You...

  • Kitchen Operations Coordinator

    4 days ago

    Sydney, New South Wales, Australia gategroup - Operational Full time

    We're looking for a talented Culinary Specialist to join our team at gategroup - Operational. In this role, you will be responsible for developing and implementing culinary programs to enhance customer satisfaction and loyalty.Key Responsibilities:Develop and implement culinary programs to enhance customer satisfaction and loyalty.Work closely with...

  • Operational Excellence Specialist

    6 days ago

    Sydney, New South Wales, Australia SS&C Technologies Full time

    As a leading provider of financial services and technology solutions, SS&C Technologies empowers 20,000 organizations worldwide to achieve operational excellence.About UsWe are headquartered in Windsor, Connecticut, with 27,000+ employees across 35 countries. Our company operates in multiple segments, including financial markets, customer management,...

  • Head of Kitchen Operations

    4 days ago

    Sydney, New South Wales, Australia The Fresh Collective Pty Full time

    About the RoleThe Fresh Collective Pty is looking for a seasoned Head of Kitchen Operations to join our team. In this role, you will oversee the daily operations of our kitchens, work closely with our Executive Chef to develop menus, and maintain high food production standards. You will also be responsible for staff management, recruitment, and driving...

  • Head Of Operations

    4 weeks ago

    Sydney, New South Wales, Australia Marlow Recruitment Full time

    Head of Operations & Fundraising Campaigns - United Israel Appeal (UIA) NSW 4 days ago Be among the first 25 applicants Direct message the job poster from Marlow Recruitment The Opportunity: Based in Sydney, this newly created, senior executive position will work directly with the CEO of UIA and contribute to the success of this renowned communal...

  • Head Of Property Operations

    4 weeks ago

    Sydney, New South Wales, Australia ClearCompany Full time

    Arriba Group's purpose is "empowering lives together" and as the Head of Property Operations, you will play a key role in ensuringAim Big Employment's physical environment is safe, efficient and conducive to productivity.This position involves overseeing the acquisition of new facilities, ensuring maintenance and security of existing properties, and...

  • Head of Property Operations

    4 weeks ago

    Sydney, New South Wales, Australia ClearCompany Full time

    Arriba Group's purpose is "empowering lives together" and as the Head of Property Operations, you will play a key role in ensuringAimBig Employment's physical environment is safe, efficient and conducive to productivity. This position involves overseeing the acquisition of new facilities, ensuring maintenance and security of existing properties, and...

  • Head Of Property Operations

    4 weeks ago

    Sydney, New South Wales, Australia Arriba Group Full time

    Join to apply for the Head of Property Operations role at Arriba Group 1 week ago Be among the first 25 applicants An exceptional opportunity to join the Arriba Group for a six-month contract Outstanding project management skills & hands-on approach required to succeed Are you up for a challenge and love working within a dynamic and agile team? The Arriba...