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Client Care Representative

1 month ago

Adelaide, South Australia Sonova Group Full time
Client Care Representative | Clinical Administration

We are seeking a dedicated and hands-on customer service/admin professional to join our team at our hearing clinic in the CBD of Adelaide.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role.

Key Responsibilities:
  • Welcome clients and manage their experience for optimal outcomes
  • Schedule and confirm appointments for our clients
  • Provide administrative support to our clinicians (audiologists/audiometrists)
  • Efficiently manage the day-to-day operations of our clinics
  • Learn and competently use a range of software and applications
Requirements:
  • Passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organizational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Interest in learning about features and basic repair/maintenance of hearing aids
  • Prior experience in customer service/admin
Benefits:
  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • Being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

At Sonova, we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We are an equal opportunity employer and welcome applications from candidates of all backgrounds.