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Client Care Representative

1 month ago

Adelaide, South Australia Sonova Group Full time
Job Description:

We are seeking a dedicated and hands-on customer service/admin professional to join our team at Sonova Group's hearing clinic in Adelaide CBD.

Key Responsibilities:
  • Welcome clients and manage their experience for optimal outcomes
  • Schedule and confirm appointments for clients
  • Provide administrative support to Clinicians (Audiologists/Audiometrists)
  • Manage day-to-day operations of the clinic efficiently
  • Learn and competently use a range of software and applications
Requirements:
  • Passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Able to work autonomously and effectively within a team
  • Focused on results and best possible outcomes for both the clinic and clients
  • Interest in learning about features and basic repair/maintenance of hearing aids
  • Prior experience in customer service/administration
What's in it for you?
  • Competitive remuneration package including base salary and monthly performance bonuses
  • Salary packaging options
  • Access to discounts from over 500 retailers via Employee Enrichment Hub
  • Generous employee discounts on Sonova Products
  • Online Wellbeing Centre and Employee Assistance Program (EAP)
  • Access to LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • Values driven and people-centered culture
  • Part of a dynamic and supportive team
  • Genuinely rewarding role with purpose and meaning