Customer Service Representative

4 days ago

Sydney, New South Wales, Australia Hatch Full time

Join to apply for the Customer Service Representative - Patient Support role at Hatch

2 days ago Be among the first 25 applicants

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This is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU

  • Admission --

Role Seniority - junior

More about the Customer Service Representative - Patient Support role at Admission

Customer Service Representative - Patient Support Casual Position | 3-Month Contract | In-Office

The Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.

Key Responsibilities

Handle inbound patient calls regarding pre-admission queries and concerns

Guide patients through preparation requirements and documentation

Maintain accurate patient records in our healthcare system

Coordinate with clinical teams to ensure smooth patient transitions

Provide empathetic support while maintaining strict confidentiality

What You'll Need

Strong communication skills and natural empathy

Attention to detail and ability to multitask

Comfortable with computer systems and learning new software

Understanding of confidentiality requirements

What We Offer

Competitive casual hourly rate

Comprehensive training and ongoing support

Opportunity to make a real difference in patient care

Contract Details 3-month initial contract with potential for extension. In-office position.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Admission team will be there to support your growth.

???? Please consider applying even if you don't meet 100% of what's outlined ????

Key Responsibilities
  • Handling inbound patient calls
  • Guiding patients through preparation
  • Maintaining accurate patient records

Key Strengths
  • Strong communication skills
  • Attention to detail
  • Comfortable with computer systems
  • Multitasking ability
  • Understanding of confidentiality requirements

Why Admission is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Admission not with Hatch.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeContract
Job function
  • Job functionOther
  • IndustriesInternet Marketplace Platforms

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