Current jobs related to Customer Service Representative - Sydney, New South Wales - Penumbra, Inc.


  • Sydney, New South Wales, Australia beBeeFashion Full time

    Customer Service RepresentativeWe are seeking a motivated and fashion-conscious individual to join our team as a Customer Service Representative.


  • Sydney, New South Wales, Australia beBeeCustomerService Full time

    Customer Service RepresentativeWe are seeking a highly skilled and motivated customer service representative to join our team.Job Description:As a customer service representative, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. You will work closely with our sales and service teams to ensure...


  • Sydney, New South Wales, Australia beBeeService Full time

    Customer Service RepresentativeWe are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide outstanding customer service through active...


  • Sydney, New South Wales, Australia beBeeCustomer Full time

    Job Title: Customer Service RepresentativeAbout the Role:This is a dynamic and exciting opportunity to join our customer service team as a representative. As a key member of our team, you will be responsible for delivering exceptional customer service through multiple communication channels, ensuring that customers receive timely and effective support.Key...


  • Sydney, New South Wales, Australia Penumbra, Inc. Full time

    Customer Service Representative & QA Specialist - TempJoin to apply for the Customer Service Representative & QA Specialist - Temp role at Penumbra, Inc.Customer Service Representative & QA Specialist - Temp1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative & QA Specialist - Temp role at Penumbra, Inc.As a...


  • Sydney, New South Wales, Australia Matrix Education Full time

    3 days ago Be among the first 25 applicantsMatrix Education is now hiring casual Customer Service Representatives for our Hurstville campus.Matrix Education is hiring casual Customer Service Representatives to join the team at our Hurstville campus.As a Customer Service Representative, you will provide a range of administrative services to our customers,...


  • Sydney, New South Wales, Australia Matrix Education Full time

    4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Matrix Education is now hiring casual Customer Service Representatives for our Hurstville campus. Matrix Education is hiring casual Customer Service Representatives to join the team at our Hurstville campus. As a Customer Service Representative, you will...


  • Sydney, New South Wales, Australia Matrix Education Full time

    4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Matrix Education is now hiring casual Customer Service Representatives for our Hurstville campus. Matrix Education is hiring casual Customer Service Representatives to join the team at our Hurstville campus. As a Customer Service Representative, you will...


  • Sydney, New South Wales, Australia Matrix Education Full time

    Join to apply for the Customer Service Representative role at Matrix Education4 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at Matrix EducationMatrix Education is now hiring casual Customer Service Representatives for our Hurstville campus. Matrix Education is hiring casual Customer Service...


  • Sydney, New South Wales, Australia Matrix Education Full time

    Join to apply for the Customer Service Representative role at Matrix Education4 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at Matrix EducationMatrix Education is now hiring casual Customer Service Representatives for our Hurstville campus. Matrix Education is hiring casual Customer Service...

Customer Service Representative

1 month ago


Sydney, New South Wales, Australia Penumbra, Inc. Full time
Customer Service Representative & QA Specialist - Temp

Join to apply for the Customer Service Representative & QA Specialist - Temp role at Penumbra, Inc.

Customer Service Representative & QA Specialist - Temp

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Representative & QA Specialist - Temp role at Penumbra, Inc.

As a Customer Service Representative & QA Specialist, you will be part of a global team that is changing the treatment of stroke and other vascular diseases with innovative products and new technologies. Your primary responsibilities will be to provide frontline support for customer inquiries, serve as the in-house resource for sales operations, and provide support for quality functions such as Return Material Authorizations (RMAs), complaint returns, among other quality activities.

What You'll Work On


• Utilize the ERP to enter orders, confirm inventory availability, and send customer order confirmations


• Respond to customer inquiries by taking and processing domestic and international customer's email and fax orders


• Support of Quality functions such as RMA inspection, receiving inspection, and dispositions.


• Provide day-to-day support to the sales team and customers


• Manage Travel Stock program, ensuring compliance with Quality System


• Manage Consignment requests and execution, ensuring compliance with all relevant legal and quality requirements


• Process Returned Material Authorizations (RMAs)


• Interface with the sales department


• Maintain excellent customer relations


• Inventory maintenance (including but not limited to cycle counts, receipt of incoming product, and transactions associated with dispositions)


• Management of RMAs in AssurX to ensure accuracy and timeliness.


• Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.


• Check quality records associated with the quality system(s) to assure accuracy and conformance with the approved format and standards.


• Maintain control and ready access of quality and archived record files.


• Periodically audit quality records to assure continuing compliance and that the appropriate procedures have been followed.


• Adequate and up-to-date Metrics reporting of all issues. Communicate any issues that impact QMS to upper management, presenting solutions as appropriate.

What You Contribute


• A Bachelor's degree in business administration, biomedical, life or physical sciences, or related field with 2+ years of experience, or equivalent combination of education and experience


• Prior SAP knowledge/experience is essential and/or highly experienced in alternate ERP systems


• Knowledge of Quality System Requirements (QSR), International Standards Organization (ISO), MDSAP and other applicable regulations and laws


• Medical device, pharmaceutical, biotech, or other regulated industry experience desired


• Strong oral, written and interpersonal communication skills


• High degree of accuracy and attention to detail


• Proficiency with MS Word, Excel, and PowerPoint


• Excellent organizational skills with the ability to prioritize assignments while handling various projects simultaneously.


• Exhibit exceptional independence and reliability, consistently delivering high-quality work with minimal supervision.


• Driver's license and transportation required to be able to move between Penumbra shared office and 3PL site.

Working Conditions

General office environment. Business travel to 3PL from 50%-75%. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 lbs. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service
  • IndustriesMedical Equipment Manufacturing

Referrals increase your chances of interviewing at Penumbra, Inc. by 2x

Sign in to set job alerts for "Customer Service Representative" roles.QantasLink Customer Service Officer - Sydney

Sydney, New South Wales, Australia 2 weeks ago

North Sydney, New South Wales, Australia 2 weeks ago

North Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 2 weeks ago

Customer Service and Logistics Specialist

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 4 days ago

Customer Service Representative (Friday 9am - 4pm, Saturday & Sunday 1:30pm - 10:00pm, Monday 12:00pm - 7:00pm)

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Homebush, New South Wales, Australia A$30.00-A$40.00 3 weeks ago

Customer Service Representative Fraud - Scams

Sydney, New South Wales, Australia 2 weeks ago

Casual Customer Service Representative @ Spriggy

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 days ago

Customer Service Consultant (all genders)

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 5 days ago

Parramatta, New South Wales, Australia 1 week ago

Customer Service Representative - Sydney, Australia

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 2 weeks ago

Customer Service Representative - Entry Level

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr