Current jobs related to Service Delivery Support Officer - Brisbane, Queensland - Queensland Corrective Services


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    The Office of the Chief Risk Officer is accountable to the Commissioner for the development of risk and business continuity management frameworks, fostering a strong risk management culture and integrating risk management into all areas of the Queensland Police Service (QPS).As an Executive Assistant, you will provide professional secretarial and executive...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    The Queensland Police Service requires an Executive Assistant to support the Chief Risk Officer and the Risk Management and Business Continuity Team.Your Key ResponsibilitiesProvide administrative support to the Chief Risk Officer, including preparing itineraries, travel arrangements, and managing corporate cards.Coordinate forums and committees, delivering...


  • Brisbane, Queensland, Australia beBee Careers Full time

    This position offers a fantastic opportunity to work on a range of projects and initiatives that require strong teamwork and collaboration.As a Senior Student Support Officer, you will be responsible for overseeing case management, coordinating key initiatives, and representing the Faculty in university-wide projects.You will also be required to contribute...


  • Brisbane, Queensland, Australia beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Train Service Delivery Improvement Officer to join our team. As a key member of the Train Service Delivery (TSD) team, you will play a critical role in providing analytical and project management support.In this role, you will work closely with stakeholders to coordinate investigations and reporting of WHS...


  • Brisbane, Queensland, Australia beBee Careers Full time

    Job OverviewWe are seeking a highly skilled and motivated individual to join our team as a Support Services Officer. As a key member of our operations team, you will be responsible for providing exceptional support to our customers, services, and internal stakeholders.Key ResponsibilitiesProvide timely and effective support to customers and services through...


  • Brisbane, Queensland, Australia Queensland Rail Full time

    Train Service Delivery Improvement OfficerA fixed term opportunity until June 2025 exists for a Train Service Delivery Improvement Officer, based at our Bowen Hills office and reporting to the Senior Manager Train Service Delivery.This role is crucial as a member of the Train Service Delivery (TSD) team, providing analytical and project management support...


  • Brisbane, Queensland, Australia beBee Careers Full time

    About the RoleThis 10-month fixed-term contract offers an exciting opportunity to progress your career and develop your skills in a dynamic environment.As a Support Services Officer, you will provide administrative, operational, and financial support to ensure the efficient delivery of organisational priorities.Your responsibilities will include managing...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    Protective Services Group provides static and mobile security services to state government departments.Our employees are highly motivated, professional members of the Queensland Police Service and provide a valuable service to community safety in State Government buildings and precincts.Your Key AccountabilitiesConduct observations of the interior and...


  • Brisbane, Queensland, Australia Queensland Rail Full time

    Train Service Delivery Operational Improvement OfficerReq. Id: 9104Date: 14 Jan 2025Location: Bowen Hills, QLD, AU, 4006Company: Queensland RailWe have a fixed term opportunity until June 2025 for a Train Service Delivery Improvement Officer, based at our Bowen Hills office and reporting to the Senior Manager Train Service Delivery.In this crucial role, you...


  • Brisbane, Queensland, Australia Queensland Rail Full time

    Train Service Delivery Operational Improvement OfficerReq. Id: 9104Date: 14 Jan 2025Location: Bowen Hills, QLD, AU, 4006Company: Queensland RailWe have a fixed term opportunity until June 2025 for a Train Service Delivery Improvement Officer, based at our Bowen Hills office and reporting to the Senior Manager Train Service Delivery.In this crucial role, you...

Service Delivery Support Officer

1 month ago


Brisbane, Queensland, Australia Queensland Corrective Services Full time

Queensland Corrective Services (Organisation site)
Arthur Gorrie Correctional Centre; Custodial Operations; Statewide Operations; Wacol

Correctional centres are responsible for the delivery of custodial services across Queensland. People in custody are supervised in either high or low security correctional centres. High security centres provide for the management and rehabilitation of adult prisoners held in secure custody correctional centres across Queensland.

The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities.

In this role you will:

  • Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided.
  • Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external.
  • Collation and provision of data and reports on service delivery performance.
  • Establish effective working relationships between QCS and service providers to support the release planning process.
  • Provide guidance to contracted service providers in relation to identified service delivery needs.
  • Contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements.
  • Liaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirements.
  • Provide ongoing support and practical assistance to external and internal service providers.
  • Maintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.
  • Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availability.
  • Allocation of prisoners to programs including making offers and recording outcomes.
  • Manage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup information.
  • Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required.
  • Carry out administrative duties as requested.
  • Provide information technology support and undertake device security checks.
  • Ensure the security and confidentiality of QCS property and information.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

#J-18808-Ljbffr