Senior Solutions Engineer

Overview

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Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it's popular with security, IT and other security-focused teams.

At Tines, we\'re driven by our values of Simplicity, Speed, and Soundness. We\'re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We're excited about what's next, and we're looking for others to join us on our journey.

What You Will Be Doing

• Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face
• Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions
• Build and demo Tines Stories with customers to show value and win sales
• Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations
• Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
• Support enablement of Tines' priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements
• Be a key source of market feedback into the product organization
• Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more
• Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams

Senior-Level Responsibilities

• Strategic Leadership: Drive the strategic direction for sales engineering within the ANZ region, aligning with overall business goals and objectives
• Strategic Leadership: Act as a senior voice of the SE team in setting the direction for sales engineering in the ANZ region helping us evolve to meet overall business goals and objectives
• Mentorship: Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team
• Thought Leadership: Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation
• Complex Problem Solving: Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration
• Cross-Functional Collaboration: Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights
• Customer Advocacy: Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development
• Innovation: Identify and drive initiatives that enhance the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption

What You Bring With You

• 8+ years of experience in a pre-sales / sales engineering or technology delivery position at a SaaS company
• Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies
• Security and/or IT industry experience
• Strong skills and experience with uncovering customer needs
• Experience with delivering compelling demos to customers and winning technical evaluations
• Experience communicating with business and technical audiences
• A love for learning, open to giving and receiving feedback and passionate about making clients successful
• Project management skills and ability to deliver customer solutions
• Analytical skills and the ability to craft actionable insights from complex data
• A startup mentality with the ability to adapt in a fast-paced environment
• Ability to travel up to 30% - 40%

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries
• Business Consulting and Services

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