General Manager – Employment Services and Programs

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 45 years' experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

Deliver excellence. Empower the team. Transform lives.

We're seeking an experienced and operationally focused General Manager to deliver BUSY At Work's national portfolio of Employment Services.

This is a hands-on role responsible for the end-to-end operational management of our Workforce Australia and Transition to Work programs, which span from Far North Queensland to Victoria. You'll ensure programs are delivered efficiently, meet contractual and compliance requirements, and achieve strong performance outcomes.

Working closely with the Executive General Manager, you'll translate strategic direction into operational execution—leading regional teams, managing service delivery frameworks, and embedding continuous improvement to drive real outcomes for jobseekers.

Your day-to-day will see you:

• Set the operational vision and drive excellence across national employment programs
• Inspire teams through strong leadership, coaching, and workforce development, while driving accountability for meeting KPIs and delivering exceptional service outcomes.
• Grow the business through strategic tendering, diversification, and funding opportunities
• Foster key relationships with government, employers, and community partners
• Manage budgets and resources to ensure high-performing, sustainable services

This is afixed-term, full-timeposition for two years, ideally based at ourSouthport Head Officeon the Gold Coast. We're open to discussing other South-East Queensland locations for the right candidate.

• Access to Fitness Passport
• Training and Professional development commitment
• BUSYologyBenefits program
• Employee Assistance Program
• Tools of the trade to support your individual role

The expertise you will bring:

• 5+ years of senior leadership within employment services
• Expertise in the outsourced Employment Services sector, including funding models, compliance requirements, and performance expectations
• Strategic and agile leadership, with a proven ability to navigate a dynamic and evolving employment services landscape
• Proven track record in achieving KPIs, meeting contractual obligations, and driving business performance in a compliance-driven environment
• Strong commercial acumen, with experience in budget management, financial planning, and resource optimisation to ensure sustainability and growth
• Confident communicator with deep stakeholder and government engagement skills
• Ability to obtain a National Police Check with no disclosable outcomes and Blue Card

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.Candidates with lived experience in the justice system are encouraged to apply.

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