Account Coordinator

3 days ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
Overview

Account Coordinator (Customer Service) – Illawarra Mercury

Location: Port Kembla, NSW; hybrid options available (4 days in office, 1 day from home per week) with occasional presence at the Chullora, NSW office. Applications close Wednesday, 17 September 2025.

What You'll Do
  • Be the key customer representative for a dedicated portfolio of accounts, maintaining high standards of service delivery.
  • Collaborate with internal stakeholders to provide solutions and deliver product in line with customer business needs.
  • Provide customers with real-time updates on product and service-related matters.
  • Identify improvements in systems and processes and assist with implementing changes for internal teams and customers.
What We're Looking For
  • Experience within a customer service environment.
  • Strong relationship management and conflict resolution skills.
  • Excellent written and verbal communication skills.
  • High attention to detail with the ability to manage multiple tasks simultaneously.
  • Strong customer focus with the ability to resolve issues and identify solutions.
  • Experience with digital platforms, including proficiency with Microsoft Excel and D365; adaptable to dynamic processes and changing system environments.
What's In It For You
  • Full-time permanent position with a competitive remuneration package including attractive superannuation options and eligibility for the profit share/annual bonus.
  • Hybrid working arrangement (4 days in office, 1 day from home per week).
  • Ongoing training and career development opportunities.
  • Employee benefits with discounts on health and wellbeing products and services.
  • Employee Assistance Program.
About BlueScope

BlueScope is an Australian-born global company operating in multiple countries, focused on transforming steel into smart products and solutions. We're proud of brands like COLORBOND steel that support a wide range of sectors and communities.

We're committed to an inclusive environment and welcome applicants from diverse backgrounds. We support work-life flexibility through programs like B-flex and strive toward sustainability goals including climate action and our 2050 net zero target.

Why Join Us
  • Learn and develop with opportunities to build skills specific to your role and career aspirations.
  • Collaborate to create innovative solutions and make a tangible impact for customers and communities.
  • Work in a positive, inclusive environment that values safety and wellbeing.
  • Contribute to work that matters and be part of a purpose-driven team.

Join us in creating strength for the future.


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