Senior Support Officer

4 weeks ago

Perth, Western Australia Focus Networks Full time

Nestled in the heart of Victoria Park, Focus Networks provides IT support to mid-size organisations throughout Perth and regional WA. Focus Networks has a long-standing reputation within the IT industry as a leader in its field. Currently with 20 staff, we have an exciting full-time opportunity for another Senior Support Officer to join the Focus Networks team and help kick our client's IT goals.

About the role:

You will be assisting the technical team to update and close remote and onsite helpdesk tickets. With your strong Microsoft skill set you will help to complete project work as set by the Project Coordinator.

You will be:

More than the average Senior Support Officer by bringing a tech-savvy flair and IT interest, along with previous experience working for another MSP. Please note that this is a Level 2 technical support role.

What you will be doing…

Resolving technical issues.

Aligning with security frameworks.

Liaising with suppliers/clients/staff.

Other ad-hoc technical tasks in this space.

If you like the sound of this, and you have:

Experience in a similar role working at an MSP.

Strong Microsoft technical skills.

A willingness to study vendor certifications.

A process-driven way of working.

Strong multi-tasking and organisational skills.

This is what you will get…

A full-time role with a work from home option.

Secure onsite parking in Victoria Park.

A bright office environment with massage chair and green plants.

Laptop, uniform and mobile phone allowance.

5 weeks annual leave.

Staff lunch functions, monthly gift voucher incentives and project bonus.

Next step…..To apply for this role, please respond with a cover letter and detailed resume for David. Closing date for applications is Friday the 15th of August.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Support Officer? How many years' experience do you have in the IT industry? How much notice are you required to give your current employer? Do you have customer service experience? Do you have a current Police Check (National Police Certificate) for employment? Do you own or have regular access to a car? Do you have a current Australian driver's licence?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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