Technical Support Engineer

3 weeks ago

Perth, Western Australia AlphaESS Australia Full time
Overview

Alpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions company in the Australian market committed to transforming Australia into a renewable energy superpower. Our team in Australia provides innovative and reliable energy storage solutions that help customers reduce energy costs and contribute to a more sustainable future.

Responsibilities
  • On-Site Technical Support: Install and commission energy storage systems on-site. Follow standards. Fix malfunctions fast, diagnose accurately, and record details.
  • Customer Training and Guidance: Train customers on storage system operation, maintenance, and troubleshooting.
  • Product Quality Feedback: Gather customer feedback on product quality, performance, and new needs. Report to help product improvement and quality tracing.
  • Technical Documentation Management: Write service reports, organize equipment materials, and update as products change.
  • Customer Relationship Maintenance: Maintain contact with customers, visit to learn needs, answer inquiries and complaints, and protect company image.
Qualifications
  • Outstanding recent graduates in the Electrical/renewable industry; PV/ESS experience is highlighted.
  • Skilled in electrical equipment installation, commissioning, and repair. Ability to analyze circuits and diagnose faults.
  • Familiar with Australian/international codes but not limited to AS/NZS 3000:2018, AS/NZS 3008.1&2:2017, AS/NZS 4777.1&2:2024, IEC 62619, IEC 62477, IEC 62109, UL1973, UL 9540, etc.
  • Excellent written and verbal communication skills in English.
  • Team player with the ability to collaborate with other departments to resolve complex issues.
  • Applicants with a driver's license are preferable.
Benefits
  • International Work Environment & Broad Career Development
  • Team Building & Company Events
  • Performance-Based Incentives
  • Birthday Gift Card
  • Referral Bonus
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Engineering and Analyst
Industries
  • Services for Renewable Energy, Engineering Services, and Renewable Energy Semiconductor Manufacturing

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