Technical Support Engineer

Technical Support Engineer - SharePoint / Copilot role at Microsoft

Join to apply for the Technical Support Engineer - SharePoint / Copilot role at Microsoft.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

This Senior Technical Support Engineer role involves owning, troubleshooting and solving complex customer technical issues, with opportunities to accelerate career growth, enhance problem-solving and collaboration skills, and deepen technical proficiency.

This role is flexible in that you can work up to 50% from home.

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
• OR 5+ years of technical support, technical consulting experience, or information technology experience
• OR equivalent experience

Advanced Experience With

• SharePoint Online and OnPrem architecture, site collections, and permissions management
• SharePoint development (e.g., SPFx, REST APIs, CSOM, PowerShell scripting)
• SharePoint migration tools and strategies (e.g., ShareGate, Metalogix)
• Performance tuning and diagnostics for SharePoint environments
• Copilot integration within SharePoint and Microsoft 365 ecosystem
• Microsoft Graph API and data connectors relevant to SharePoint and Copilot

Familiarity With

• OneDrive, and Office 365 interoperability with SharePoint
• AI-driven productivity tools and automation within Modern Work
• Security features in SharePoint and Microsoft 365

Additional information

This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand. This may include shift rotations. For example: Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.

Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. To meet this legal requirement, citizenship will be verified via a valid passport. Ability to meet Microsoft, customer and/or government security screening requirements, including Microsoft Cloud Background Check, is required.

Equal Opportunity Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need accommodation during the application process, read more about requesting accommodations.