Client Intake Manager

2 weeks ago

Brisbane, Queensland, Australia The Shift People Pty Ltd Full time

Add expected salary to your profile for insights

Client Services & Intake Lead

  • Bowen Hills, Brisbane
  • Full-time
  • Purpose-led NDIS Provider
Join a team that leads with heart. Make your impact where it matters most.

Our client is a values-based disability and nursing care provider committed to delivering exceptional, person-centred support to NDIS participants. With continued growth anda strong community presence, we're seeking a motivated and relationship-drivenClient Services & Intake Leadto help shape the future of disability services—starting with thefirst hello.

About the Role:

As the Client Services & Intake Lead, you'll be the frontline force behind welcoming new clients and building trusted community referral pathways. You'll combine your sector knowledge with outstanding communication and engagement skills to assess, guide and facilitate the intake process—ensuring every participant receives the care they need, when and how they need it.

What You'll Be Doing:
  • Lead and manage all new client enquiries, referrals and initial engagement.
  • Build strong networks with external referrers, Support Coordinators, Plan Managers, Allied Health, and community groups.
  • Develop our client's marketing and social media presence to promote services.
  • Identify service suitability, escalate risks, and contribute to service planning with internal teams.
  • Collaborate with clinical and care staff to ensure seamless service commencement.
  • Support ongoing quality improvement through surveys, data analysis and feedback reporting.
About You:

You're a confident communicator and a natural connector. You understand the NDIS and thrive in a fast-paced, people-first environment. You're proactive, organised, and have a genuine desire to support individuals with disability to live their best lives.

You'll Bring:
  • 2+ years' experience in a similar role (NDIS/disability sector preferred)
  • Strong understanding of NDIS intake, funding, and service delivery
  • Ability to manage competing priorities with empathy and efficiency
  • Current Driver's Licence and access to a reliable, insured vehicle
  • NDIS Worker Screening Check & Working with Children Check (or willing to obtain)
Why Join Our Client?
  • Be part of a growing, purpose-driven organisation
  • Competitive Salary+ $0.99/km reimbursement
  • Supportive leadership and workplace culture
  • Opportunity to lead and grow within a progressive care organisation
  • Make a real difference in the lives of the people we serve
Sound like you?

Apply now to join our client and lead with care, commitment, and purpose.Unlock job insights

Salary match Number of applicants Skills match

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  • Which of the following statements best describes your right to work in Australia?

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