Village Manager

Join to apply for the Village Manager role at Southern Cross Care (NSW & ACT)

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
• Annual leave loading
• Ongoing Training and Development
• Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
• Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
• Referral Bonus Program

The Role

The Village Manager plays a key role in creating vibrant, inclusive communities where older people can live life to the full. This role ensures the smooth operation of our retirement village, fostering a welcoming environment that supports independence, wellbeing, and connection. This position works closely with administration staff and collaborates across SCC's internal teams including Home Care, Residential Managers, People and Culture, Payroll, and Volunteers.

This role is offered full-time and will cover the following villages - Marrickville, Maroubra, South Coogee, Caringbah, Kirrawee, and Thirroul.

Key Responsibilities

• Maintain accurate records and reporting for financial, maintenance, and stakeholder activities.
• Build trusted relationships with residents and families through responsive, respectful communication.
• Maintain high occupancy and positive reputation of the village through effective marketing and engagement.
• Deliver village services within budget, ensuring financial sustainability and transparency.
• Facilitate social activities and community engagement that enhance resident wellbeing.
• Ensure compliance with the Retirement Villages Act and SCC policies, including WHS standards.
• Collaborate effectively with internal teams, especially Home Care, to support resident independence.
• Respond to complaints and concerns promptly and professionally, fostering a culture of continuous improvement.

RequirementsEducation and Experience

• Demonstrated knowledge of retirement living operations and relevant legislation.
• Proven experience in budget preparation, financial reporting, and stakeholder engagement.
• Experience presenting at resident meetings and facilitating community activities.
• 3+ years' experience in the retirement industry (Desirable).
• Tertiary qualifications in Business, Aged Care, or Hospitality (Desirable).
• First Aid and CPR certification (Desirable).
• National Police Check (Desirable).

Skills And Capability

• Ability to build strong relationships and foster a positive village culture.
• Skilled in financial management, reporting, and administrative processes.
• Knowledge of the Retirement Villages Act 1999 and WHS Act 2011 (Desirable).
• Understanding of aged care legislation and Fair Work principles (Desirable).
• Comfortable using digital systems and tools to support operations and communication.

Summary

About Southern Cross Care (NSW & ACT)

At SCC (NSW & ACT), people are at the heart of everything we do We are a purpose-led, not-for-profit organisation empowering older people to 'live life to the full'. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.

Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.

SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.

Senioriry level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care

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