Call Center Nurse

3 weeks ago

Maitland, New South Wales, Australia AssistRx Full time

HIRING NOW Great set schedule, no weekends Benefits and 401k included.

Shift time: 8hr shifts: 11:30am-8pm, Mon-Fri

The purpose of the Call Center Nurse is to provide education and support to individuals inquiring about products/medications supported by Patient Services. The Patient Services Support Nurse will function as a resource for non-clinical associates who triage inbound calls. The nurse will record patient data and follow regulatory requirements. The nurse will also support various programs and initiatives. This position will be on site for the first week with the opportunity to work from home after that.

*The first 6 weeks of training will require flexibility, and may be scheduled differently than the post training shift time.*

DUTIES AND RESPONSIBILITIES:

  • Receives and makes calls to individuals regarding assigned disease states supported by Patient Services
  • Supports patients through education and setting of proper expectations of treatment documents all calls to meet the requirements of management, regulatory, and compliance
  • Works on special projects as required
  • Handles difficult patient situations when they arise
  • Performs other related duties as assigned by management
    • Registered Nurse (BSN or RN); valid nursing license based on location and project requirement (FLORIDA or compact)
      • Computer skills: Microsoft Office Suite
      • 2 years nursing experience with at least 3 years of other clinical experience involving the analysis and interpretation of insurance coverage.
      • 3 to 5 years of experience interacting with healthcare providers regarding health insurance plan requirements (preferred)
      • Experience with injection training (preferred)
        • Supportive, progressive, fast-paced environment
        • Competitive pay structure
        • Matching 401(k) with immediate vesting
        • Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

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