Floor Manager

As a Floor Manager, you will be our Senior Beauty Advisor and you'll support the Store Manager and Assistant Store Manager in leading the store team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.

You will play a key role in:

• Being the role model to your team by showcasing the Sephora experience to customers through embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.
• Driving a selling culture to exceed KPI's and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
• Utilising and interpreting reporting data to support operational decisions by working closely with the Store Manager, Assistant Store Manager and fellow team of Senior Beauty Advisors.
• Facilitating open communication with your team by providing effective feedback and consistent communication with the Management team.
• Serving as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.

In this role, you will have the opportunity to work across all our categories from beauty, skincare, haircare, and wellness; as well as store functions of sales, management, and back-of-house operations.

You will be equipped with initial onboarding training and continuous learning through our unique online learning platform and field trainers to help clients discover Sephora's amazing offerings. By being part of Sephora and the LVMH community, your options for discovery and career growth are endless.

We would love to hear from you if:

• Are open to working a rotating roster to support store needs.
• You have previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control and visual merchandising.
• You have proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
• You're a hands-on leader who loves being on the sales floor to motivate, coach, and help your store team members succeed.
• You're passionate about excellent client service and experiential retail to ensure your store represents the Sephora brand.
• You have a passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
• You have a drive for results with a history of exceeding sales targets and KPI's

Please keep in mind when considering a role at Sephora that each of our stores have their own individual needs. Onlyorwill be considered for this opportunity.

As our busiest days of trade are between Thursday to Sunday the ideal candidate will be able to provide 5 full days of availability across key trading times including but not limited to late-night, weekend and public holiday trading.

Your application:

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

• Mid-Senior level

• Full-time

• Sales and Business Development
  • Industries
  • Retail

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