Digital Business Analyst

4 weeks ago

Sydney, New South Wales, Australia eFinancialCareers Full time

This dynamic organization is dedicated to revolutionizing the way customers interact with their digital platforms. As they embark on an exciting journey to enhance their Digital Customer Experience, they are seeking a talented and driven Agile Business Analyst - Mobile App to work closely with the business, deliver sharp user stories, manage workshops, and aid in the delivery of this significant project. This role is pivotal in shaping the future of their digital landscape and ensuring an unparalleled customer experience.

Description

  • 3+ years of experience as an Agile Business Analyst within the Digital environment, specifically building mobile app solutions, ideally in the travel industry
  • Flexible and able to adapt to new ways of working
  • Work according to agile methodologies, driving requirements for the app
  • Strong understanding and use of modern digital frameworks, including Scrum, Kanban, lean, design thinking, human-centred design, process mapping, flow charting, acceptance testing, and others
  • Proven track record in communicating requirements both verbally and through user stories, with clear acceptance criteria understood by developers, testers, and stakeholders
  • Robust stakeholder engagement and management skills (interpersonal skills, structured workshops, etc.)
  • Comfortable facilitating workshops, presenting at showcases, leading customer journey walkthroughs, and quality reviews with stakeholders of varying seniority
  • Able to work with a high degree of autonomy, proactive, with initiative, and a customer-focused approach to serving clients
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