Business Administrator: Rostering

As the Business Administrator known as a Customer Service Consultant (CSC) in Bupa, you will work alongside another CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. This role will be responsible for the Employee Service function and 12-month fixed term position.

• Free select health insurance for you and your immediate family up to $5500*
• VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We've got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development; You'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it
• No sponsorship available

Each CSC has their own portfolio of duties. Generally, we have one that focuses on Employee Services and one who focuses on Resident Placement and then everyone has reception duties. Below is an example of tasks but you certainly would not be responsible for all of them

• Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, payroll, training, compliance, HR, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
• Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
• Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

• Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
• Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you cannot always provide answers, you can reassure and follow up.
• Intermediate to advanced skills across the MS Office Suite.
• Previous experience gained in a similar admin/customer service role.
• Previous experience in rosters, payroll and general HR function including recruitment.
• Highly developed organisation and time management skills, prioritisation and self-direction is key in this role.

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

To learn more about working at Bupa please visit our website: careers.bupa.com.au

No sponsorship available