Venue & Service Operions Manager

1 day ago

Gold Coast, Queensland, Australia at Full time

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About Us
The Winey Cow is an award-winning hospitality venue located in Main Beach, Gold Coast. We are passionate about delivering exceptional guest experiences, quality food and beverage offerings, and a welcoming environment for our local community and visitors alike.

About the Role
We are seeking a highly skilled and motivated Venue & Service Operations Manager to join our leadership team. This role will oversee day-to-day operations, ensure compliance with industry standards, and drive service excellence across our venue. The successful candidate will manage staff, lead training and development, maintain stock and service standards, and implement initiatives to improve customer experience and business performance.

Key Responsibilities

Plan, direct and coordinate daily operations across front of house and service functions.

Manage and supervise staff, including recruitment, rostering, training, and performance development.

Monitor stock levels, ordering and cost controls to meet operational and financial targets.

Ensure compliance with liquor licensing, food safety, workplace health and safety, and all relevant regulations.

Develop and implement service standards, policies, and procedures to enhance customer satisfaction.

Manage customer feedback and resolve service issues to maintain our reputation for excellence.

Support marketing and promotional initiatives to grow revenue and enhance brand presence.

Collaborate with senior management to deliver strategic business objectives.

Skills & Experience

Minimum 2–3 years' experience in a hospitality management or operations role.

Strong leadership and people management skills.

Demonstrated knowledge of compliance requirements (liquor, health & safety, food safety).

Proven ability to manage budgets, stock, and cost controls.

Strong communication, organisational, and problem-solving skills.

Ability to work in a fast-paced, customer-focused environment.

Relevant qualifications in hospitality management or a related field (desirable).

What We Offer

Competitive salary package.

A leadership role in a dynamic and growing hospitality business.

Supportive team culture and professional development opportunities.

Opportunity to make a real impact on venue operations and guest experience.

Salary
Annual base salary: $75,000 – $77,000 plus superannuation, commensurate with experience.

Location
Main Beach, Gold Coast, QLD.

How to Apply
Please submit your CV and a cover letter outlining your suitability for the role via SEEK.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Service Operations Manager? How many years of people management experience do you have? Have you worked in a role which requires a sound understanding of OH&S/WHS?

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