ServiceNow Technology Lead

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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

We are seeking a highly accomplished ServiceNow Technology Lead who combines deep platform expertise to oversee and drive delivery excellence. The ideal candidate is a hands-on leader who can combine platform expertise with the best operational practices, innovation and automation to deliver high-value, scalable solutions across APAC/ANZ. You will play a pivotal role in shaping the ServiceNow landscape, delivering measurable business outcomes, and embedding governance and continuous improvement into the organization.

Responsibilities

• Lead the design, configurations and management of multi-tenanted and dedicated client owned ServiceNow platforms, ensuring consistency, scalability, and alignment with industry best practices.
• Drive innovation and automation initiatives to reduce manual effort, improve operational efficiency, and enhance user experience.
• Own platform governance, including change management, release management, and solution documentation, ensuring consistent, scalable, and high-quality maintenance and implementation.
• Collaborate with business stakeholders, sales and pre-sales teams to support proposals, solutioning, demos and customer workshops, ensuring ServiceNow offerings meet client requirements.
• Establish standard operating procedures (SOPs), best practices, and knowledge sharing across multiple tenants and teams.
• Monitor and optimize platform performance, proactively identifying opportunities for continuous improvement.
• Mentor and guide team members, fostering a culture of innovation, collaboration, and operational excellence.
• Champion best practices across ServiceNow and associated tools.
• Develop, maintain, and communicate SOPs, process documentation, and guidelines, embedding operational excellence and governance.
• Design and deliver reporting dashboards and analytics that provide actionable insights for business and IT stakeholders.
• Collaborate with cross-functional teams and leadership to align platform strategy, process improvements, and data insights with business objectives.
• Mentor and guide teams on ServiceNow, reporting, and operational best practices, driving a culture of continuous learning and innovation.

Your Profile

• Extensive experience as a ServiceNow Practice Lead / SME with deep ServiceNow administration, development and platform management expertise, with no less than 6 years of experience preferably in multi-tenanted environments.
• Proven track record in ServiceNow deployments, platform upgrades, automation initiatives, and reporting integration.
• Strong knowledge of ITSM, ITOM, HRSD, CSM modules, and overall ServiceNow best practices with hands-on experience with integration and reporting and analytics tools (e.g., Power BI, ServiceNow Performance Analytics, or equivalent).
• Experience in pre-sales activities, including solution design, demos and client workshops.
• Excellent problem solving, communication, and stakeholder management skills.
• Experience leading teams and mentoring technical staff and maintaining platform governance, SOPs and knowledge repositories.

What You'll Love About Working Here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.

Apply today

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries IT Services and IT Consulting

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