Team Leader Building Services Support

Employment type: Full time, Permanent

Hours per week: 38

Remuneration: Band 6 salary from $104,133.36 per annum plus superannuation and a fortnightly RDO

Location: Werribee based with potential for a hybrid work arrangement.

About the role

We are entering an exciting period of change within the Facilities, Fleet & Depot Stores department, as we continue to develop to meet the strategic and operational needs of our growing municipality. This transformation is about people, purpose, and progress, and we are recruiting a diverse range of roles to the department—building a team that is passionate about service excellence, operational uplift, and meaningful change.

We're looking for individuals who are not only skilled in their field, but who thrive in collaborative environments and are motivated by the opportunity to make a real and positive impact.

Wyndham City Council is seeking a proactive and experienced Team Leader Building Services Support (Business Support) to lead a small team of two Business Support Officers in delivering efficient, high-quality service to internal and external stakeholders.

This key leadership role sits within the Building Maintenance Support unit, responsible for the triage and coordination of all incoming service requests, work orders, and general enquiries. You'll play a vital role in ensuring professional standards, accurate workflows, and clear communication across departments, all while supporting Wyndham's vision for customer-first service and operational excellence.

This is a full-time permanent leadership position that will be required to work reasonable overtime, and an equitable number of public holidays. This role may be required to work across multiple locations and travel within the Wyndham Municipality to undertake Council business, as required.

What your day will look like

• Leading, mentoring, and supporting a team of Business Support Officers to deliver prompt, professional, and customer-focused service with strong KPIs of customer satisfaction
• Overseeing the triage and routing of service requests and work orders, ensuring accurate logging and appropriate assignment using TechnologyOne and other systems
• Collaborating daily with teams across Facilities Maintenance and Construction and Development Services to ensure timely responses and smooth operational coordination
• Monitoring team performance against service standards such as response times, data accuracy, and customer satisfaction, and providing clear reports to support internal visibility and decision-making of senior management
• Promoting a culture of continuous improvement by identifying opportunities to enhance workflows, reduce unnecessary call-outs, and strengthen service responsiveness
• Ensuring compliance with Council policies and standards related to customer service, data privacy, and work order management
• Championing effective communication between internal customers, service units, and the Business Support team to ensure a seamless and responsive support environment

What you will bring

• Relevant qualification in Business Administration, Customer Service, Facilities Management, or a related field, and substantial relevant experience in the field or similar setting.
• Experience in supervising a small team and delivering high-quality customer service in a fast-paced environment.
• Demonstrated understanding of privacy, data integrity, and customer service obligations. Familiarity with local government customer service standard and operational environments is desirable.
• High-level written and verbal communication skills.
• Proficiency in using TechnologyOne and Microsoft Office suite.
• A Working with Children Check is required.
• A Victorian Driver's Licence

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia's fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Thursday 28 August 2025.

If you have further role-specific questions, please contact Ryan Foote, Manager Facilities & Capital Delivery on 8734 4544.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City's Innovate Reconciliation Action Plan, please visit our website.