Customer Service

Join us at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high-growth, ASX-listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity – We're seeking a dynamic, driven, and detail-oriented leader to join our team as Customer Service and Administration Supervisor at our Karratha facility. This is your chance to lead a high-performing team in a fast-paced environment where no two days are the same. In this role, you will oversee and mentor a customer-focused administration team, implement streamlined processes, and support operational leadership in achieving business objectives.

• Leading, mentoring, and coaching a customer service and administration team to deliver market-leading service and achieve KPIs.
• Ensuring consistent execution of administration processes, including procurement, asset management, sales orders, invoicing, credits, and month-end reconciliations.
• Identifying risks, opportunities, and solutions to improve service delivery and operational performance.
• Managing and maintaining accurate data records.
• Driving continuous improvement in administrative and customer service processes to enhance efficiency and productivity.
• Providing hands-on team, site, and operational support when required.
• Oversee and support key projects by coordinating accurate data entry, scheduling, forecasting, and customer invoicing to ensure smooth service delivery.

You're a passionate, collaborative, and energised leader with excellent communication skills and a talent for inspiring performance. You thrive in a dynamic environment, bring structure to complex processes, and enjoy driving improvements that keep operations running seamlessly.

• Experience managing or supervising customer service and/or administration teams.
• Strong coaching and mentoring skills, particularly during times of change.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage end-of-month administration processes.
• Proven track record in process simplification and standardisation.
• Extensive business administration experience or equivalent.
• Familiarity with contact centre technologies, CRM platforms, and reporting systems.

• Competitive salary package
• Flexible working arrangements
• Career opportunities in a high-growth, Australian business
• Supportive and safe work environment
• Paid parental leave
• Great company benefits: Employee share program, company discounts, salary packaging, EAP, discounts on private health insurance and more.

Our recruitment process involves a number of checks including reference checks, verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds. If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future. Simply click the Apply button below or visit the following to learn more: cleanaway.com.au/about-us/careers.

Applications Close

Vacancy no: 521917

Work Type: Permanent - Full Time

Location: Karratha WA Australia

Categories: Administration, Customer Service