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Retail Sales Consultant

4 weeks ago

Cairns, Queensland, Australia Travelex Full time
Rostered Hours

Monday, Tuesday, Wednesday, and Friday from 8:45 to 17:30.

Role Purpose

To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.

Key Accountabilities
  • Deliver excellence in customer service
  • Follow the sales process to maximise sales and promote all online products such as Travel Money card, Online Sales, etc.
  • Embrace the digital mindset – social media, Google reviews, Facebook, Instagram
  • Understand features and benefits of all Travelex product lines
  • Use every opportunity to upsell and cross-sell
  • Recognise warning signs of questionable transactions and mitigate potential effects
  • Adhere to promotional marketing offers
  • Manage till stocks
  • Achieve individual KPIs/targets
  • Investigate overs and shorts and report accordingly
  • Follow company and location policies, including Audit, Risk, Health & Safety, Security, and customer service requirements
  • Ensure compliance with legal and corporate standards
  • Maintain high standards of store housekeeping and presentation
  • Contribute to team success
  • Complete training within designated timelines
  • Perform any other reasonable instructions as required by the business
Role-specific Experience and Skills
  • Retail, cash handling, and/or banking experience
  • Strong customer service skills
  • Good numerical ability
  • Knowledge of products, services, and procedures
  • Experience working with computer systems
  • Ability to work independently and in a team
  • Attention to detail in routine activities
  • Flexibility to work different shifts and locations
  • English language skills
General Experience and Personal Qualities
  • Self-aware, open-minded, with high integrity
  • Ability to build and manage relationships, developing trust with customers and stakeholders
  • Proven performance in sales or KPI achievement
  • Analytical and problem-solving skills
  • Customer-focused approach to ensure long-term success
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