Ward Clerk

Ward Clerk – CCU Level 2

Permanent Part Time - Mon-Fri 0730-1230hrs

Are you friendly, customer service focused and love working with people? Then this is the role for you

Norwest Private Hospital: A Commitment to Patient-Centred Care

At Norwest Private Hospital, we prioritize the needs and well-being of our patients above all else. Our dedicated team comprises highly skilled surgeons, specialist doctors, compassionate nurses, allied health professionals, and efficient support and administration staff. Together, we strive to deliver an exceptional healthcare experience that encompasses every aspect of patient care.

Equipped with cutting-edge technology and advanced robotics, Norwest Private Hospital offers a comprehensive range of surgical, medical, and obstetric services. While we are particularly renowned for our expertise in orthopaedics, neurosurgery, cardiac surgery, and cardiology, we also take pride in being a preferred choice for expecting mothers and growing families, ensuring tailored care throughout their journey.

Nestled in the rapidly evolving North West corridor of Sydney, Norwest Private Hospital is proudly operated by Healthscope, a prominent provider of private healthcare in Australia. With 277 beds, our facility is designed to accommodate high acuity needs, complemented by a fully equipped Emergency Department situated in Bella Vista.

We invite you to experience the dedication and excellence that define patient care at Norwest Private Hospital, where innovation meets compassion in a supportive environment for all.

The Role

Norwest Private Hospital is seeking an administration professional to join our ward part time. In this fast paced and varied environment you will take pride in your work, have a friendly and positive work attitude and a commitment to customer satisfaction.

This role would be suitable for someone who enjoys working with others, is organised and wants opportunities to grow in their career.

In this role, you will be involved in, but not restricted to:

1. Greeting patients and their family/friends, doctors, other Norwest team and visitors.
2. Liaising with nursing staff to provide accurate information to relatives regarding timeframes of bed flow and discharges.
3. Preparation of patient files and coordination with other ward clerks to obtain ward patient files.
4. Medical record filing and distribution of discharge summaries, x-ray and pathology results.
5. Providing clerical support to the NUM and nursing staff.
6. Liaison with allied health, wards persons and other hospital departments when required to facilitate patient treatments or transfers.

Essential Qualities:

1. Excellent interpersonal and customer service skills.
2. Good oral and written communication skills.
3. Well organised, able to prioritise, with proactive planning and work under pressure.
4. Intermediate computer skills including Microsoft Office (Word, Excel, Outlook & Webpas).
5. Previous front line customer service experience.
6. Experience with medical terminology would be advantageous.

Why Healthscope?

We care about your career at Healthscope.

No matter where you go within our community of care, you'll be supported by great team leaders, be part of strong, innovative teams who always strive for better and have the opportunity to flourish and grow. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day. We are the only national private hospital operator and healthcare provider in Australia. But why does that matter? Our team is made up of over 19,000 highly experienced people working across a range of roles and specialisations. Supported by some of the best doctors in nationally, we come together to strive for better, sharing learnings, supporting each other, celebrating successes and facing challenges together.

Joining us opens the door to endless opportunities. We encourage the pursuit of continuous professional development, specialisation and education, and support our people to grow and flourish.

Come and be the difference in our patient's lives.

Applications close: 15 April 2025