Unified Communication Specialist

Following an internal promotion, we are looking for a Unified Communications (UC) Specialist to join our high-performing team at our Sydney head office. In this role, you will serve as a key Subject Matter Expert in the UC technology stack, working on multiple projects & key BAU support activities. You will draw on your exceptional customer service & troubleshooting skills to support business in Level 2 / 3 support issues within the UC domain.

Top Role Accountabilities:

• Acts as trusted advisor for Unified Communications technologies
• Build, configuration, maintenance & troubleshooting of the bank's Unified Communication & Collaboration Services including:
  • MS Teams Voice systems
  • Genesys Contact Centre
  • Video Conference & Audio-Visual systems (Polycom & Microsoft Teams)
  • Teleconference & audio conference systems
  • Trading Systems (Unigy & Verint)
  • Session Border Controllers (Voice Security Gateways)
  • PABX Voice systems
  • Physical handset & Softphones
  • Branch communication & telephony network infrastructure
  • ASC recording system
• Lead & participate in projects, including researching & testing provisioning of new technology where required
• Collaborate in sprints & daily stand-ups, tackle blockers & deliver project tasks
• Liaise with external vendors as required
• Provide regular review, analysis & reporting of system availability
• Create & maintain technical documentation for new installations & systems changes

To be successful, you will have:

• Minimum of 7 years' experience in a Voice / Unified Communications / System Administration role
• Experience supporting MS Teams Voice & PABX systems
• Experience in the administration & configuration of Contact Centre systems with Genesys Contact Centre knowledge preferred
• Experience with telephony infrastructure including AudioCodes SBCs
• Advanced troubleshooting skills & experience
• Experience supporting trade floor environments
• Sound technical documentation skills
• An understanding of ITIL frameworks & principles & change processes
• An understanding of Project Management methodologies such as Prince 2 or Agile/Scrum
• Excellent communication skills with a strong customer focus
• Willing & able to be on call when required

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, "Client Driven", "Responsible", "Professional" & "Cooperative" make it a great place to work. We welcome applicants from diverse backgrounds.

What we're proud to offer you:

• Rabo@Anywhere: Our hybrid way of working at Rabobank & for Australia, blending office & home working
• Wellbeing leave: Two extra leave days to support work/life balance
• Education Assistance Program: Support for professional development
• Parental Leave: Up to 14 weeks paid leave for new parents
• Bonus & Additional Leave: Extra annual leave options and purchase options
• Extra Insurance: Employer-funded Death, TPD & Income Protection Insurance
• Rabo Workplace Giving: Employee donation matching to social partners

Note: Rabobank is not accepting submissions from recruitment agencies for this role. Applicants must hold valid work rights for Australia.

This is our standard application process, which may vary by role.

Step 1: You Apply

Receive confirmation by email. We review all applications and will contact you if we invite you for an interview.

Step 2: Interview

Participate in online interviews and possibly complete assessments.

Step 3: Our Offer

If selected, you will receive an offer. We conduct a legal screening before your start.

Step 4: Welcome

We look forward to working with you.

Additional questions: What working rights do you hold for Australia? Please describe your remuneration expectations (base + salary). Do you have any connections to Rabobank?