Senior IT Compliance and Risk Analyst

2 weeks ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time
Overview

Join to apply for the Senior IT Compliance and Risk Analyst role at NSW Department of Customer Service.

Application details: 4 days ago Be among the first 25 applicants.

NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Clerk Grade: 9/10
Salary Range: $129,464 - $142,665 plus superannuation and leave loading

Employment Type: Full-Time, Ongoing
Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: Monday, 15th September 2025 [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We focus on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a division in DCS leading streamlined processes and shared services to allow our people to better focus on customers and delivering services. We are delivering a roadmap to leverage technology, streamline processes, replace legacy systems, and deliver a consistent experience to more than 100 agencies across 8 NSW Government Departments.

Join a dynamic team that coordinates audits and compliance and oversees risk frameworks to support secure and high-quality service delivery. The team supports:

  • Internal and external audits: including ISO standards, ISMS, Audit Office, CISO
  • Attestations: ASAE 3402 attestations and deliverables for BPO services
  • Risk Management: CIO-led operational and service continuity risks and ISMS-aligned risk controls
Responsibilities
  • Coordinate and monitor audit and risk activities to ensure timely completion of reviews, compliance actions, and follow-up on findings in line with agreed obligations.
  • Engage with stakeholders and provide expert advice to ensure they understand their responsibilities and contribute to achieving required outcomes on time.
  • Support the development and continuous improvement of systems, tools, and processes that enhance the effectiveness and quality of risk, compliance, and reporting functions.
  • Contribute to the creation and refinement of policies and standards to improve accuracy, efficiency, and timeliness of compliance and risk management practices within ICT.
About You

The successful candidate must demonstrate strong capabilities in:

  • Experience with technology teams managing ICT risks and contributing to audit outcomes
  • Experience managing diverse stakeholder groups and coordinating input into responses and delivery plans
  • Experience collaborating with internal and external audit teams to support programs of work
What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your skills and experience align to the role, including motivation for applying.

Please note that assessments will be conducted for this role, including application review, interview, workplace assessment, and reference checks. A talent pool may be created for future vacancies.

Salary Grade 9/10, base salary starting at $129,464 plus superannuation.

For enquiries, contact Michael Yoon at Michael.Yoon@customerservice.nsw.gov.au.

Closing Date: Monday, 15th September 2025 [9:59am].

Careers at Department of Customer Service

A career at DCS offers opportunities to improve government services and contribute to reform across NSW. We are focused on customer service, digital transformation, and regulatory reform.

Belong in our diverse and inclusive workplace


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