Senior Service Improvement Lead

Join to apply for the Senior Service Improvement Lead role at University of Melbourne

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Join to apply for the Senior Service Improvement Lead role at University of Melbourne

Role type: Full-time; 1 Year Fixed-Term

Department: Enterprise Performance Group; Chief Operating Officer Portfolio

Salary: UOM 9 - $139,693 - $145,339 p.a. plus 17% super

• Drive organisational transformation / Mentor improvement leaders / Shape University-wide excellence
  
  
  • Apply now to spearhead service improvement strategies and cultivate a culture of excellence at a leading global university
    
    
    • Brilliant benefits and a flexible hybrid work environment
      
      
    About the role
    
    As the Senior Service Improvement Lead at the University of Melbourne, you'll play a pivotal role in driving continuous improvement across the institution. You'll lead high-impact initiatives, mentor improvement teams, and shape the university's approach to service excellence. This role offers you the opportunity to apply your expertise in Lean, Six Sigma, and Business Process Management to transform operations, enhance student and staff experiences, and contribute to the university's global reputation for excellence.
    
    Your responsibilities will include:
    • Strategic Leadership: Drive service improvement initiatives that deliver measurable value across the university.
      
      
      • Capability Building: Design and deliver training programs to enhance university-wide improvement capabilities.
        
        
        • Stakeholder Engagement: Influence senior leaders to embed improvement methodologies and address complex challenges.
          
          
          • Mentorship: Coach and empower staff to develop business improvement skills and lead initiatives.
            
            
            • Methodology Application: Utilise a diverse toolkit of improvement methodologies to achieve optimal results.
              
              
            Who we are looking for
            
            You are an experienced improvement professional with a deep understanding of service and process enhancement methodologies, possessing the ability to lead complex initiatives and influence stakeholders at all levels in a large, diverse organisation.
            
            You will also:
            • Hold qualifications in Lean, Six Sigma, BPM, or related fields, with extensive practical experience.
              
              
              • Have tertiary qualifications in Business, Engineering, or Systems Thinking (desirable).
                
                
                • Demonstrate a track record of applying improvement methodologies in complex service environments.
                  
                  
                  • Show advanced project management skills, including governance and risk management.
                    
                    
                    • Possess strong verbal and written communication skills, including presentation and facilitation abilities.
                      
                      
                      • Have experience developing and delivering technical training in improvement methodologies.
                        
                        
                        • Exhibit a growth mindset with empathy, curiosity, optimism, and resilience.
                          
                          
                          • Show the gravitas to motivate and influence senior stakeholders across a complex organisation.
                            
                            
                            • Be willing to work occasional hours outside of normal business hours.
                              
                              
                              • Hold or be willing to obtain a Working with Children Check.
                                
                              For further information regarding responsibilities and requirements please refer to the attached PD.
                              
                              

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team - Enterprise Performance Group (EPG)

The Enterprise Performance Group (EPG) is a centre of excellence in business transformation and operational performance. We drive improved operational efficiency, effectiveness and experiences across the University by bringing together specialist skills and expertise in data asset management, reporting and analytical services with service improvement, design, project delivery and change management.

What we offer you

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

The University of Melbourne

We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Be yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information - Murmuk Djerring Indigenous Strategy 2023-2027

Join Us

If you feel this role is right for you, please apply with the following documents:

• Resume
  
  
  • Cover Letter outlining your interest and experience
    
    
  Please note that you are not required to respond to the selection criteria in the Position Description.
  
  Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ethan Khamly via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
  
  If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
  
  Position Description: UOM9 Senior Service Improvement Lead PD.pdfSeniority level
  • Seniority levelMid-Senior level
  Employment type
  • Employment typeFull-time
  Job function
  • Job functionEducation
  • IndustriesHigher Education

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