Banquet Attendant

As one of the esteemed Ladies and Gentlemen of The Ritz-Carlton, you are integral to our commitment to delivering unparalleled service. By joining us as a Casual Food & Beverage Expert - Banquet, you will not only meet but exceed our guests' expectations, embodying the legendary service that defines our luxury brand. A career at The Ritz-Carlton promises an environment of honesty, respect, and ample opportunities for professional growth.

As a Food & Beverage Expert - Banquet, your role will be essential in crafting memorable experiences for our guests. As the primary department in Banquet, your responsibilities will include:

• Assist in preparing and setting up event and meeting spaces, including handling heavy tables, chairs, and other equipment to ensure everything is in place for successful events.
• Tend bar and serve platters of food, ensuring a high standard of service and presentation to enhance the guest experience.
• Provide operational support in the service and delivery of food and beverages, maintaining efficiency and attention to detail.
• Exhibit a keen eye for detail in arranging dining setups, from buffet-style to fine dining, ensuring each setup meets our luxury standards.
• Polish cutlery to meet The Ritz-Carlton standards and ensure all miscellaneous items are prepared and ready for service.
• Build and strengthen relationships with guests, both new and returning, showcasing our legendary service to foster repeat business and future bookings.
• Support with event arrangements and contribute to creating unforgettable experiences that exceed guest expectations.
• Understand and anticipate guest requirements, delivering exceptional service throughout each interaction to enhance their experience.
• Collaborate with the banquets team on various operational tasks to ensure smooth event execution.
• Support other venue outlets when necessary, including In-Room Dining, Atria, Lobby Lounge, Cameo Bar and other relevant departments.
• Please note: We are currently seeking Overnight Attendants to support event setups and bump-ins. This role involves working during overnight hours, which may vary between 11:00PM and 11:00AM, depending on operational requirements. Successful candidates will demonstrate reliability, attention to detail, and the ability to work independently in a fast-paced environment.

• Hold a current Responsible Service of Alcohol certification.
• Have experience in a similar role within the hospitality industry.
• Have luxury customer service experience - preferred.
• Possess valid working rights in Australia.
• Demonstrate eagerness to advance your career in the hospitality sector.
• Exhibit a proactive, driven, and energetic approach in a fast-paced environment.
• Bring smart solutions and a positive, can-do attitude to your role.
• Be open to develop into other various roles in the business.

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates\' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

If you are ready to be a part of a team that celebrates excellence and creates memorable experiences, apply now to join The Ritz-Carlton Melbourne family.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at rc.melrz.hr@ritzcarlton.com.

The Ritz-Carlton Hotel is part of Marriott International\'s Luxury portfolio, which has committed to putting people first for 90+ years. Apply now

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world\'s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.