Full Time Sales Associate

8 hours ago

Sydney, New South Wales, Australia Hermès Full time
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Full Time Sales Associate – Sydney Trust Boutique at Hermès. This role focuses on delivering extraordinary client experience in a fast-paced, luxury retail environment.

Overview

The Hermès Sydney Trust Boutique focuses on providing extraordinary service to all clients. This is a fantastic opportunity to join a dedicated team as a Sales Associate within the Hermès Maison and work collaboratively to support the client experience in a fast-paced, luxury environment.

Key Responsibilities
  • Provide exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client at Hermès.
  • Develop and strengthen meaningful relationships with current and potential clients.
  • Handle complex client experience concerns and issues.
  • Facilitate sales and participate in up-selling, cross-selling and multiple selling for all product categories.
Métier Ambassadorship
  • Proactively sharing key information about the métier and its performance.
  • Training and sharing on new product launches, particularly for new joiners.
  • Sharing and being an expert on care and aftersales for assigned métier.
Boutique Operations
  • Assist in maintaining the store environment, image of the House and be involved in Boutique related activities.
  • Demonstrate the ability to accurately navigate Hermès tools, systems and programs.
  • Make decisions aligned with the Hermès operating standards and values in a collaborative manner, with the support of the Boutique leadership team.
  • Develop a thorough knowledge of the operational controls, stock handling and inventory management systems to ensure smooth product flow.
About You

To be successful in this role you will demonstrate:

  • Availability to work within a 7-day roster including weekends.
  • A strong background in customer service and/or sales. Experience in a luxury environment is advantageous.
  • A team player attitude and the ability to embody the values of the Hermès Maison.
  • Excellent relationship development skills with impeccable interpersonal and communication skills.
  • Display a high standard of presentation and grooming.
  • A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.
  • A positive, proactive, efficient and client focused attitude.
  • A strong sense of time management with the ability to multi-task, organise and prioritise.
  • The ability to achieve personal targets and quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.
  • The ability to work independently while balancing collaboration with a team.
Application

In your cover letter, please answer the following questions:

  • What is your motivation to apply for Hermès?
  • What do you know about Hermès?
  • If you were an Hermès piece, what would you be and why?
Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Hermès Australia is committed to diversity, inclusion and equality in the workplace. We strive to create a diverse workforce and support personal and professional success through a culture that values equality and fairness. Hermès is an equal opportunity employer; applicants are recruited and hired on merit, without discrimination because of race, color, religion, sex, age, nationality, disability, or any other basis prohibited by law.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development
  • Industries: Retail Luxury Goods and Jewelry

Location: Sydney, New South Wales, Australia


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