Homelessness Engagement Practitioner

Overview

As our Homelessness Engagement Practitioner, you will play a critical role in supporting vulnerable families, young people (aged 16 – 24) and individuals at risk of homelessness. You'll assess clients' living circumstances and create case plans to secure more suitable, long-term housing. Your case management will balance early intervention, crisis and post-crisis support depending on client needs. You will also work collaboratively with community partners and facilitate connections between clients and the wider community.

We are The Benevolent Society, a not-for-profit organisation with a vision to build a just society where all Australians can live their best life. We have supported people at the margins of society for over 200 years and remain committed to reconciliation with Aboriginal and Torres Strait Islander peoples.

Responsibilities

• Provide case management for young people, families and individuals at risk of homelessness
• Advocate for clients within the housing system, including assisting with forms, tenancy support, and navigating complex processes
• Link clients to appropriate services and support to address their broader needs
• Provide education to clients around homelessness prevention, budgeting and related topics
• Negotiate and work closely with housing services, utility companies and landlords
• Provide tailored support to vulnerable clients in need of safe housing, including those experiencing Domestic and Family Violence
• Collaborate with DCJ Housing, community hubs, and partner services
• Maintain accurate client records, case notes, and monthly reporting in line with organisational standards

Qualifications and Experience

• Experience managing a caseload autonomously and providing tailored support to clients navigating complex housing or social service systems
• Excellent relationship-building skills and existing networks within the local community
• Strong ability to advocate for clients, particularly women, children, and young people
• Trauma-informed, strengths-based approach to client engagement
• Strong communication and analytical skills, including report writing and verbal advocacy
• Ability to work independently, manage time effectively, and maintain professional boundaries while delivering high-quality client support
• Familiarity with CIMS (Client Information Management System) is a bonus
• Relevant qualifications in Community Services, Social Work, or a related field

Our Benefits

• Salary packaging up to $15,900 per year
• Flexible work arrangements, hybrid options, and an additional day off each month as a full-time employee
• Sector-competitive remuneration, recognition programs, and long service leave after 5 years
• Wellness benefits, including a Fitness passport and Employee Assistance Program
• Tailored career development opportunities for employees and volunteers
• Aboriginal and Torres Strait Islander employees may access additional paid and unpaid cultural leave and related development opportunities

About The Organisation

The Benevolent Society's vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society, including Aboriginal and Torres Strait Islander Australians; children, young people and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way. We are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people and promoting inclusion across economic, political, and social dimensions.

Equal Opportunity and Inclusion

If you identify as Aboriginal and/or Torres Strait Islander, we strongly encourage you to apply. We are committed to being an Employer of Choice that practices cultural safety in our workplace.

Interested? How to apply

Please submit your resume and a 1-page cover letter outlining your interest and suitability for the role. For questions, contact Saiesha, Talent Specialist, on 0479 195 093 for a confidential discussion.

Location notes: Sydney, New South Wales, Australia; other related postings exist in nearby locations.

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