Student Enrolment Advisor

7 days ago

Sydney, New South Wales, Australia Sterling Partners Full time

Transform Education, Transform the World

A Day in the Life of a Student Enrolment Advisor

  • Warm Leads: Connect with prospective students who have already expressed interest.
  • Automated Dialler & Inbound Calls: Spend at least 4 hours a day making outbound calls and handling inbound inquiries about programs and applications.
  • Live Chat: Provide instant responses to student queries and encourage phone conversations.
  • Pipeline Management: Track student progress, follow up on incomplete applications, send deadline reminders, and update the CRM.
  • Team Huddles: Join daily check-ins to share best practices, stay motivated, and align on enrolment goals.

A fast-paced, rewarding role where every conversation makes a difference

At Keypath Australia, we believe your best work happens where you feel your best. Whether that's from your home office in Wagga Wagga, our co-working space in Sydney, or our vibrant Melbourne HQ—the choice is yours.

Job Description

Your Impact: The Role

As a Student Enrolment Advisor, you'll be the first point of contact for professionals ready to transform their careers through education. You will provide them with timely and accurate advice, guiding them to find the right education program to support their career ambitions. This is your chance to make a genuine impact.

  • Guide prospective students through their decision-making journey to choose the right course for their career ambitions via phone, email, and web chat
  • Create personalised pathways for each potential student using your consultative approach
  • Transform inquiries into successful enrolments - ensuring you achieve your targets to help in our vision to transform education and transform the world.
  • Work independently with the freedom to adapt your approach—we trust your expertise, not scripts
  • Be a part of a collaborative team that priortises connection, learning and growth
Qualifications

You're a sales and/or customer service professional who believes in the power of education to change lives. You bring:

  • Proven experience in a customer service or sales role - you are a self motivated and mission driven individual whofinds pride in helping others through education and 1:1 guidance
  • Natural relationship-building abilities that create trust and connection
  • A proven track record of meeting KPI's or targetswhile delivering exceptional service across your pipeline. For our high-achieving advisors, the target is just the starting line – they're all about racing past it
  • Attention to detail, with a clear understanding of the value of maintaining accurate customer data
  • The drive to thrive in a fast-paced, purpose-led environment
  • Exposure to higher education is advantageous.

What We Offer

  • Flexible work arrangements: Choose your workspace—remote, office, or hybrid
  • Generous Competitive package: Base salary + uncapped commission + superannuation
  • Career progression: Clear pathways in a rapidly expanding EdTech leader, including comprehensive online remote training
  • Equipment and support: Full remote work setup including internet allowance
  • Wellbeing focus: Paid mental health days and comprehensive support tools, including Toolkits for Digital Health and Mental Health support
  • Growth opportunities: Internal Academy's to help you develop your career and skillset (People Leader's Academy) and heavily discounted Master's degrees from our university partners + access to LinkedIn Learning
  • Full-time position (38 hours/week)
  • Monday to Friday, 9am – 7pm (rotating roster) AEST/AEDST
  • Work remotely in Australia with a reliable internet connection

Onboarding and Training:

  • A comprehensive and supportive remote onboarding completed over your first 3 days. We start your first week on a Wednesday
  • 2 weeks of shadowing one of our experienced Student Enrolment Advisors to help you hit the ground running
  • Ongoing support and training from your Team Leader and our dedicated Sales Training team
Additional Information

At Keypath, we're in a hurry to make change happen. With over 100,000 enrolments annually across our global university partnerships, we're transforming lives through education—and we need sharp minds like yours to help us do it.

We're ranked #6 on the 2024 Best Places to Work Australia list because we create an environment where you can do your best work. Our differences are our greatest strength, and we want you to bring your authentic self to work every day.

At Keypath, leadership accessibility and compassionate community aren't just nice-to-haves; they're our day-to-day reality.

Ready to transform education and transform the world?

We welcome applications from candidates across Australia with full working rights. Keypath is proud to be an equal opportunity employer committed to workplace diversity.

Apply now to unlock your potential with Keypath

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