ICT Support Officer, Defence and Veterans' Service Commission

About The Role

We are seeking a skilled and motivated ICT professional to join the DVSC as an APS6 ICT Support Officer. This role will operate to deliver high quality ICT services across the DVSC, including in web services, IT supports and cyber security.

Responsibilities

• Coordinate with DVSC's shared services provider on ICT matters
• Maintain and enhance the DVSC's website and intranet, in compliance with accessibility standards, APS Digital Experience Policy and DVSC content policies
• Monitor web performance and analytics
• Identify and resolve security issues consistent with shared services arrangements
• Manage systems integrations
• Lead the provision of IT support for hardware, software, network and application issues consistent with shared services arrangements
• Manage ICT service requests, incidents and problem resolution for staff and senior leaders, consistent with shared services arrangements
• Implement and monitor cyber security measures in accordance with the Protective Security Policy Framework (PSPF), Information Security Manual (ISM) and the Essential 8
• Contribute to the development of internal ICT related policies including but not limited to cyber security policies, procedures and awareness programs
• Lead ICT projects, including upgrades, migrations and new technology implementation.

Capabilities Of Our Ideal Candidate

The occupant of this role demonstrates integrity, independence and compassion while delivering the work of the Commission and:

• Demonstrated experience in managing and maintaining web services, with strong understanding of web technologies, CMS platforms and accessibility standards
• Proven ability to deliver high-quality ICT support services and resolve complex technical issues
• Knowledge of, and practical experience in, implementing cyber security frameworks, tools and controls that are consistent with the Essential 8
• Strong problem-solving and analytical ability, with the ability to assess and prioritise competing demands
• Good communications skills with the ability to communicate technical concepts to non-technical audiences.

Qualifications / Experience

The following is required:

• Experience delivering services within a Commonwealth ICT environment is required.

The Following Is Desired

• Tertiary Qualification in computer science, IT or a related field or equivalent experience.

Flexible Work

At PM&C we recognise the broad benefits of offering flexibility in how, when and where work is performed. We consider flexibility first from a starting position of 'how can we make this work?' and consider individual circumstances and operational requirements in making genuine attempts to establish mutually beneficial arrangements. Please reach out to the contact officer if you would like to explore what flexibility might look like for you, such as part time work, variable start and finish times or working from home.

Eligibility

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS unless the Agency Head has agreed otherwise, in writing. At PM&C to be eligible for this position you should be an Australian Citizen by the completion of the recruitment process, except under exceptional circumstances.
• The successful candidate must be able to obtain and maintain a security clearance, or hold a current security clearance of an appropriate level.
• The successful candidate will be assessed through our pre-employment screening checks, such as an Australian Criminal History Check, and will normally be subject to a six-month probation period if new to the APS or has not yet completed their probation period elsewhere in the APS.
• Due to the nature of work the DVSC undertakes, some roles may require staff to obtain and maintain a WWVP registration card, as per the Working with Vulnerable People (Background Checking) Act 2011.

Security Clearance

Negative Vetting Level 1 (Secret)

How To Apply

If this sounds like the opportunity you are looking for, we want to hear from you Submit an online application through the Apply link by 11:30pm AEST on Wednesday 17 September.

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