Customer Support Representative Traineeship

1 week ago

Sydney, New South Wales, Australia Komatsu Australia Full time
Customer Support Representative Traineeship - 2026 Intake

Pay: Competitive

Employment type: Full-Time

Job Description

Customer Service Representative / Parts Interpreter Traineeship 2026 Intake - APPLICATIONS OPEN

AUR31020 Certificate III in Automotive Sales

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity: Komatsu's Award-Winning Apprentice Program is a leading benchmark for training nationwide, offering a comprehensive and innovative approach that has revolutionised the way apprentices and trainees are trained and developed in the industry. It has earned widespread recognition, including Silver for Large Employer of the Year and Silver for Employing Australian Apprentices at the National Training Awards in 2022. Throughout the 3-year program you will receive first class training in state-of-the-art facilities, working on some of the most innovative and advanced equipment ranges globally.

Upon successful completion of the Automotive Sales Apprenticeship, you will obtain the following qualification: AUR31020 Certificate III in Automotive Sales.

Komatsu Branches offering the Customer Service Representative / Parts Interpreter Traineeship:

  1. Western Australia - Welshpool
  2. Queensland - Townsville / Mt Isa
  3. New South Wales - Fairfield
  4. Victoria - Campbellfield / Gippsland / Wodonga

Career Pathways: Upon completion of your CSR Apprenticeship, you will have the skills and ability to further your career with Komatsu as a:

  1. Komatsu Customer Support Centre Team Leader & Supervisor
  2. Customer Support and Sales Representative
  3. Parts & Service Advisor
  4. Fleet Manager
  5. New Machine Sales
  6. Parts Planner
  7. Regional Parts Manager
  8. Business Systems Trainer

What to Expect as a Komatsu Apprentice:

  1. Learn valuable, nationally recognised job skills and qualifications with an Original Equipment Manufacturer (OEM) company.
  2. Learn while earning an income.
  3. Be supported by a dedicated Apprentice Technical Capability team.
  4. Be provided with mental health awareness and resilience training.
  5. Opportunity to advance your career globally by leveraging from cross-functional development.
  6. Enjoy training sessions based in Brisbane or Perth, with all expenses covered.
  7. Gain access to all Komatsu Employee Benefits, including an industry-leading leave policy.
  8. Continual training and upskilling for ongoing career development.
  9. Join a team that encourages employees to contribute ideas and drive positive change.

What We Are Looking For:

  1. Genuine interest in pursuing a career with Komatsu.
  2. Commitment to structured, classroom-based, and on-the-job field training.
  3. Demonstrated effective interpersonal skills highlighting genuine empathy towards the customer.
  4. Strong written and verbal communication skills.
  5. Ongoing commitment to workplace health & safety.
  6. Ability to work collaboratively in a team environment.

Komatsu Benefits:

  1. Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
  2. Financial: Company funded Income Protection Insurance.
  3. Career: Recognition, awards, flexibility, further education studies, and internal career development.
  4. Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks.
  5. Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
  6. Referral Program: Earn $3,000 for referring a new employee to Komatsu.

What's Next: Applications for our 2026 Customer Support Representative Traineeship will open on 1 July 2025. By registering with our talent community, you will receive notification to advise when applications are open. Please note, applying via this ad is not an application.

If you are a school or club who would like to organise a tour of the workshops for the intake, please contact apprentice@komatsu.com.au.

We are an equal opportunity employer and value a diverse workforce; recognising the innovation and competitive advantage it creates. Komatsu offers a zero-harm culture in the workplace, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you'll become a part of a dynamic, supportive, and inclusive work environment, with opportunities for career progression on a global scale, training, and personal growth.

About the Company

Komatsu Australia, New and Used Equipment, Digger, Bulldozer, Earthmoving Trucks, Mining Machine Hire, Rental, Parts, Service, Sales - Sydney, Brisbane, Perth

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