Equities Customer Representative
6 days ago
Join to apply for the Equities Customer Representative - Sydney role at AUSIEX
We are AUSIEX
With over 25 years of experience in the local market and the backing of a multinational trading technology powerhouse, we're AUSIEX. We specialise in equities execution, clearing & settlement services, and equities administration for financial intermediaries. Since 1994, we've used our deep, local expertise to deliver solutions that seamlessly connect our clients to markets. We are powered by Nomura Research Institute (NRI), a global leader in technology and operations services.
Why people love working at AUSIEX
Join our team at AUSIEX and experience a workplace that values your growth, supports your wellbeing, and offers exciting opportunities. Here are some reasons why people love working with us:
- Career Development and Growth Opportunities: We prioritise your professional growth and offer various opportunities for career development, including company-paid accreditations.
- Flexible Work Practices: We offer flexible work practices, including the option to work from home.
- Paid Parental Leave: We offer 12 weeks of primary paid parental leave and 4 weeks of paid secondary parental leave.
- Financial Wellbeing Offerings: We provide various discretionary benefits, including discounted staff trading rates.
- Wellbeing Offerings: We offer a wide range of wellbeing programs through our Employee Assistance Program.
We're looking for a passionate Customer Service Representative to join our team at AUSIEX. As a Customer Service Representative, you'll play a vital role in our customer service team, working closely with colleagues and stakeholders to deliver exceptional service.
What your day will look like
- Provide outstanding customer service to our customers.
- Support our customers with their enquiries or issues.
- Support in placing, amending, and cancelling trades on the ASX/Cboe.
- Educate customers in the mechanics of share trading.
- Assist customers with submitting applications.
- End to end tracking of client requests sent to the Operations team.
- Collaborate with colleagues and stakeholders to deliver expert solutions.
- Stay up-to-date with industry trends.
- Identify and escalate risks and issues in a timely manner.
Ongoing training will be provided to ensure you have a solid understanding of share trading and our processes.
Your Skills & Experience- A passion for customer service.
- Experience in a contact centre or financial markets/services industry (not essential).
- Excellent communication skills.
- A collaborative mindset.
- Risk mindset.
- Tertiary related qualifications in a business-related discipline (not essential).
- Adaptability and resilience.
Inclusion and diversity are part of who we are. If you need assistance or adjustments to fully participate in the application/interview process, please contact hr@ausiex.com.au.
Seniority levelEntry level
Employment typeFull-time
Job functionCustomer Service
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