Equities Customer Representative

6 days ago


Sydney, New South Wales, Australia S&P Dow Jones Indices LLC. Full time
Equities Customer Representative - Sydney

Join to apply for the Equities Customer Representative - Sydney role at AUSIEX

We are AUSIEX
With over 25 years of experience in the local market and the backing of a multinational trading technology powerhouse, we're AUSIEX. We specialise in equities execution, clearing & settlement services, and equities administration for financial intermediaries. Since 1994, we've used our deep, local expertise to deliver solutions that seamlessly connect our clients to markets. We are powered by Nomura Research Institute (NRI), a global leader in technology and operations services.

Why people love working at AUSIEX
Join our team at AUSIEX and experience a workplace that values your growth, supports your wellbeing, and offers exciting opportunities. Here are some reasons why people love working with us:

  • Career Development and Growth Opportunities: We prioritise your professional growth and offer various opportunities for career development, including company-paid accreditations.
  • Flexible Work Practices: We offer flexible work practices, including the option to work from home.
  • Paid Parental Leave: We offer 12 weeks of primary paid parental leave and 4 weeks of paid secondary parental leave.
  • Financial Wellbeing Offerings: We provide various discretionary benefits, including discounted staff trading rates.
  • Wellbeing Offerings: We offer a wide range of wellbeing programs through our Employee Assistance Program.
Are you ready to embark on an exciting journey with us?
We're looking for a passionate Customer Service Representative to join our team at AUSIEX. As a Customer Service Representative, you'll play a vital role in our customer service team, working closely with colleagues and stakeholders to deliver exceptional service.

What your day will look like

  • Provide outstanding customer service to our customers.
  • Support our customers with their enquiries or issues.
  • Support in placing, amending, and cancelling trades on the ASX/Cboe.
  • Educate customers in the mechanics of share trading.
  • Assist customers with submitting applications.
  • End to end tracking of client requests sent to the Operations team.
  • Collaborate with colleagues and stakeholders to deliver expert solutions.
  • Stay up-to-date with industry trends.
  • Identify and escalate risks and issues in a timely manner.

Ongoing training will be provided to ensure you have a solid understanding of share trading and our processes.

Your Skills & Experience
  • A passion for customer service.
  • Experience in a contact centre or financial markets/services industry (not essential).
  • Excellent communication skills.
  • A collaborative mindset.
  • Risk mindset.
  • Tertiary related qualifications in a business-related discipline (not essential).
  • Adaptability and resilience.
If this sounds like you - apply today

Inclusion and diversity are part of who we are. If you need assistance or adjustments to fully participate in the application/interview process, please contact hr@ausiex.com.au.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

#J-18808-Ljbffr

  • Sydney, New South Wales, Australia S&P Dow Jones Indices LLC. Full time

    Company OverviewAUSIEX is a leading provider of equities execution, clearing & settlement services, and equities administration for financial intermediaries. With over 25 years of experience in the local market and the backing of a multinational trading technology powerhouse, AUSIEX delivers solutions that seamlessly connect clients to markets.About UsWe...


  • Sydney, New South Wales, Australia S&P Dow Jones Indices LLC. Full time

    Required Skills and QualificationsTo succeed in this role, you will require a passion for customer service, excellent communication skills, and a collaborative mindset. Experience in a contact centre or financial markets/services industry is not essential, but a willingness to learn and adapt quickly is key. We offer ongoing training to ensure you have a...


  • Sydney, New South Wales, Australia S&P Dow Jones Indices LLC. Full time

    **About AUSIEX**AUSIEX is a leading provider of equities execution, clearing and settlement services, and equities administration for financial intermediaries. With over 25 years of experience in the local market, we offer solutions that seamlessly connect our clients to markets.We are powered by Nomura Research Institute (NRI), a global leader in technology...


  • Sydney, New South Wales, Australia National Australia Bank Full time

    Company OverviewWelcome to National Australia Bank, where we empower our people to make a positive difference for customers and communities. Our company culture is built on equity and respect, where everyone feels valued and appreciated for being their authentic selves.


  • Sydney, New South Wales, Australia ZimVie Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at ZimVie. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.As a Customer Service Representative, you will...


  • Sydney, New South Wales, Australia Telstra Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Telstra.About the RoleThe successful candidate will be responsible for delivering exceptional customer experiences through outstanding service and product knowledge. You will work collaboratively with customers to understand their needs and provide tailored solutions that...


  • Sydney, New South Wales, Australia Mint State Gold Full time

    Customer Service Representative ManagerMint State Gold is looking for a highly skilled Customer Service Representative Manager to lead our Customer Service/Operations Department. This role requires exceptional leadership and communication skills, as well as the ability to motivate and train a team of customer service representatives.Responsibilities:Lead and...


  • Sydney, New South Wales, Australia Ghanda Full time

    Ghanda Clothing is on the hunt for talented individuals to join our #GhandaGang. As a Customer Service Representative, you will play a vital role in providing an unforgettable experience for our customers, driving sales growth, and upholding our brand's reputation.Our MissionWe aim to deliver unparalleled career progression opportunities, employee engagement...


  • Sydney, New South Wales, Australia RAW Anthony Nader Full time

    We are looking for a skilled Customer Service Representative to join our team at RAW Anthony Nader. As the face of the salon, you will be responsible for providing a warm and welcoming experience for every client.About UsRAW Anthony Nader is a renowned hair salon in Sydney's Surry Hills, known for its exceptional service and high-quality hair treatments.We...


  • Sydney, New South Wales, Australia The Reject Shop Full time

    Role DescriptionWe are seeking Customer Service Representatives to join our dynamic team at The Reject Shop. In this role, you will be responsible for assisting customers, maintaining store operations, and promoting our products and services. With your exceptional communication skills and friendly personality, you will support our team in delivering...


  • Sydney, New South Wales, Australia DBG Health Full time

    About DBG HealthDBG Health is a leading provider of innovative solutions for the pharmacy industry. We are committed to helping pharmacies support patients with their compliance to medication regimes in both community and aged care facility settings.Job DescriptionWe are seeking a highly skilled Customer Success Representative to join our team. As a Customer...


  • Sydney, New South Wales, Australia Ghanda Full time

    Ghanda Clothing is committed to providing the best possible service to our customers. We are currently seeking a Customer Service Representative to join our team in Cronulla.As a Customer Service Representative, you will be responsible for:Delivering the full Ghanda Experience to each customerPoint of sale interaction and till reconciliationThe successful...


  • Sydney, New South Wales, Australia Brecks Group Full time

    We are seeking a highly motivated and dynamic Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping customers. You will be responsible for assisting customers with their inquiries, providing product information, handling complaints, and resolving customer issues in a timely...


  • Sydney, New South Wales, Australia & Hanson Group Pty Full time

    We are seeking a Customer Service Representative to join our team at & Hanson Group Pty. As a key member of our branch, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving issues promptly.Our ideal candidate will have excellent communication skills, attention to detail, and the ability to work...


  • Sydney, New South Wales, Australia Vanta Full time

    Are you a motivated individual looking for a new challenge? Do you have experience in Sales Development and want to join a growing team? Look no further! We're seeking a talented Vanta Representative - APAC to help us build pipeline and take ownership of our outbound sales engine.In this role, you will have the opportunity to develop sequences in Outreach,...


  • Sydney, New South Wales, Australia National Australia Bank Full time

    At National Australia Bank, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with seamless, consistent, and customized service.Your role will involve supporting our Merimbula branch by working with customers to identify their needs...


  • Sydney, New South Wales, Australia ResMed Full time

    We are seeking a skilled Retail Customer Service Representative to join our team at ResMed. As a representative, you will play a vital role in delivering exceptional customer experiences and promoting our innovative sleep health solutions.About the TeamOur team is dedicated to helping people 'Awaken their best' by offering solutions to improve sleep quality....


  • Sydney, New South Wales, Australia S&P Dow Jones Indices LLC. Full time

    **Job Description**We are seeking a highly skilled and motivated Customer Service Representative to join our team at AUSIEX. The successful candidate will be responsible for delivering exceptional customer service through all interactions.**Key Requirements**Proven experience in a customer-facing role.Strong knowledge of financial markets and...


  • Sydney, New South Wales, Australia Michael Page Australia Full time

    Enjoy a competitive salary with bonuses and incentives for your performance.About Our ClientOur client is a well-established entity in the Insurance sector, boasting a robust presence in the market. They are a large organisation, known for their commitment to delivering first-rate services. With a strong focus on fostering a collaborative and engaging...


  • Sydney, New South Wales, Australia The Law Society of New South Wales Full time

    Located in the heart of Sydney's CBD (Martin Place)The Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a full time permanent Customer Service Representative to join...