Talent Pool

Overview

Talent Pool - Customer Service Representative (0000B13W)

TALENT POOL

- Ongoing Full-Time

Start a career with the NSW Police Force

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent contacts and / or enquiries for customers, providing information and advice in line with applicable legislation, policy or procedures, and escalating issues as applicable.

This Talent Pool is being created for future Ongoing or Temporary roles that may arise over the next 18 months.

Placement in the Talent Pool remains valid for 18 months. There is no guarantee of employment as a result of this Talent Pool.

For more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role), click here to view the role description.

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this talent pool, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

You must also address each of the following Target Questions (300 word limit per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Describe a time when you identified a problem or opportunity in your workplace and took steps to address it without being asked.

Target Question 2:

Describe a time when you faced a setback or challenge at work? How did you respond and what did you learn?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Neslihan Batur via (02) 8835 7807.

To be eligible for ongoing roles, you must meet one of the following statuses:

- a permanent resident of Australia; or
- a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity team by email at PCC-INCLUSION@police.nsw.gov.au. If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au. For more information on applying for roles with the NSW Police Force click here.

Thank you for your interest in this talent pool. We look forward to receiving your application.

Location

Sydney Region-Sydney - Greater West

Work Type

Full-time

Number of Positions

1

Total Remuneration Package: Base salary ranges from $75,728 to $82,329 plus employer's contribution to superannuation of 12% and annual leave loading.

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.

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