Manager, City Central and Activation

Overview

Manager, City Central and Activation – UNSW Canberra

Employment type: Full-time, 35 hours per week
Location: UNSW Canberra, City Campus

Remuneration: Level 8 from $127,351 plus 17% super

This job is based in Australia. Visa sponsorship is not available. Candidates must have full rights to work in Australia.

About UNSW Canberra

University of New South Wales (UNSW) in Canberra has multiple locations in the Nation's Capital. UNSW Canberra distinguishes itself by its thoughtful, practical, and purposeful approach, contributing to its recognition as a top global university.

UNSW Canberra promotes a workplace where the best people come to do their best work.

Why Your Role Matters

Shape the identity and vibrancy of the UNSW Canberra City Precinct by providing strategic leadership for the City Central service point and coordinating with Launch, Schools and Lifelong Learning, to create an engaging environment for students, staff, industry partners, and the community. The role includes strategic development and operational management of City Central, ensuring exceptional concierge and front-line support services. The Manager will drive engagement programs to enhance the experience of all precinct users and supervise a team.

Accountabilities

• Lead the delivery of the strategic direction of the precinct activation in close collaboration with the General Manager and Head of Student Life and Experience.
• Lead the design and delivery of an annual engagement plan.
• Measure and evaluate the impact of activation and engagement initiatives for stakeholders, industry engagement, and community relations.
• Oversee the delivery of student and education support services on campus.
• Support student and precinct communications, ensuring brand compliance, relevance, and tailoring messages to local audiences.
• Cultivate and manage key partnerships with high-level stakeholders, including senior University officials, industry executives, and community leaders, to secure resources and support for precinct activation initiatives.
• Supervise the Administration support team.

Who You Are (skills and experience)

• A relevant tertiary degree with extensive management expertise and relevant experience or an equivalent level of knowledge through education, training and/or experience in a relevant discipline.
• Demonstrated experience in managing programs, or developing, reviewing, or evaluating significant policies, programs, or initiatives related to stakeholder engagement, student services and/or site activation.
• Demonstrated ability to supervise, influence, and guide staff, and foster collaboration across teams and programs.
• Proven ability to build and maintain relationships with high-level stakeholders, including senior management, industry leaders, and community representatives, to foster collaboration and support precinct activation and engagement goals.
• Ability to apply knowledge of University-wide policies or external environment related to stakeholder engagement and community relations.

Benefits And Culture

UNSW is committed to helping staff balance work-life responsibilities, with flexible work and leave arrangements and access to high-quality services and facilities.

• Additional three days leave during December festive period
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• Healthy lifestyle initiatives

Eligibility

The successful candidate will undertake pre-employment checks as listed in the Position Description. You will not be required to provide further documentation until requested. Roles are not offered with visa sponsorship. You must have full rights to work in Australia.

How To Apply

Submit your application online before Wednesday 17 September 2025 at 11:30pm, including your CV and a 1–2-page cover letter addressing the required skills and experience outlined in the position description.

Get In Touch

For role-related queries contact: Luke Garner – General Manager, UNSW City Campus, l.garner@unsw.edu.au

For Recruitment Process Related Queries please contact: Holly Whale – Talent Acquisition Consultant, h.whale@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed.

For more information about UNSW Canberra and living in Canberra, please visit UNSW Canberra and Living in Canberra.

UNSW is committed to equity, diversity and inclusion. Applications from women, people from diverse backgrounds, those with disabilities, LGBTIQ+ community members, and Aboriginal and Torres Strait Islander peoples are encouraged. Workplace adjustments and flexible work options are available for eligible staff.

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