Manager

4 weeks ago

Townsville, Queensland, Australia Queensland Government Full time

Your role within Housing and Homelessness Services will support the department to individuals and families experiencing or at risk of homelessness to ensure they receive the support and services needed. The work you will do helps someone every day and that means the world to us.

You will be considered a Service Delivery Leader and will be a member of the Homelessness Rapid Response Leadership team. You will lead and manage the Critical Response Team in the delivery of quality housing and homelessness services to customers and communities in your Region through the implementation of quality systems, practices, standards and service delivery frameworks.

What You Will Be Doing

  • Lead and manage staff, physical and financial resources in accordance with the department's service delivery framework.
  • Allocate, prioritise and perform work tasks in accordance with departmental procedures and statutory, financial and administrative delegations.
  • Provide leadership and management in the delivery of high-quality housing and homelessness services.
  • Actively participate in and, where appropriate, lead local area forums with government and non-government stakeholders.
  • Develop enduring service delivery partnerships to enhance cross-sectoral participation, learning and development, and the delivery and co-ordination of local housing and homelessness services.
  • Provide proactive high-level support, advice and information to Service Delivery leaders in relation to the development of service delivery and improvement strategies, staff training and support strategies and performance agreements.
  • Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

What We Are Looking For

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Program Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The Skills You Will Need Include Being Able To
  • Can demonstrate your ability to organise resources to achieve results, build team capability and measure and monitor the performance of your workforce.
  • Build and maintain relationships with internal/external stakeholders, communicate in a way that promotes trust, respect and integrity, and negotiate successful outcomes without compromising relationships.
  • Provide high quality advice and use analysis, experience and critical judgement to make informed decisions that are rigorously considered and supported by a clear rationale.
  • Demonstrate personal responsibility in meeting objectives, including the ability to proactively recognise and resolve issues impacting on the achievement of desired outcomes.
  • Model ethical behaviour and consistently apply those ethical standards to self and others.

Mandatory Requirement
  • Class C Driver's License.
  • Travel will be required for this role including overnight travel.

Applications to remain current for 12 months.

Occupational group Management
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